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A highly skilled and experienced professional with over 20 years of expertise in sales, customer service and support, transportation, security, and production environments. Proven track record of delivering results with a focus on quality, efficiency, and customer satisfaction. Experienced in managing large groups of people with varying needs and ensuring adherence to established standards and regulations. A dependable team player who thrives in a fast-paced and dynamic work environment. Highly adaptable to WFH setting. Seeking a remote working position. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and detail-oriented professional with extensive expertise in parcel handling and logistics, delivery manifest comprehension, and confidentiality assurance. Proven track record in letter bundling and sorting, multi-drop deliveries, and customer query resolution. Adept at courier coordination and navigation, ensuring timetable adherence and punctuality. Demonstrates exceptional customer service excellence, manual handling techniques, and local area expertise. Skilled in address correction strategies, constructive feedback, customer focus, effective decision making, agile leadership, initiative taking, equipment maintenance, and conflict resolution. Committed to maintaining high standards of service while pursuing opportunities for career advancement within the logistics sector.

 I am a dedicated postal professional with extensive expertise in processing returns, special deliveries, and delivery record keeping. Demonstrating exceptional skills in parcel handling, letter bundling, and package tracking systems, ensuring punctuality and reliability in all operations. Proficient in postal regulations and safety consciousness, with a strong focus on health and safety compliance. Known for customer service excellence, handling complaints with resilience under pressure while maintaining confidentiality adherence. I am a reliable and organised individual with a strong work ethic and possess excellent communication skills that make me the first port of call for colleagues who have any issues within the office. Having been a floater most of my 19 years within Royal Mail I have personally delivered the vast majority of the duties in the office and have been trusted to reframe walks that have seen major change within them. This included timing walks to the minute to make sure they were not unachievable. Physically re-framing the walk at the frame to make it as effective as possible including taking into account if the duty needs a trolley or high capacity to make it as effective as it can be. My input has led to pouch boxes being added or taken away as a result of their effectiveness to make the route as viable as possible, On any given working day I will help colleagues tie down frames effectively. Mark areas on walks where bags would go to make their day easier and or lighter. Highlight with my extensive knowledge of each duty where dangerous dogs may be an issue or any other dangers/problems that they may encounter. I keep a personal data base of codes for buildings that allow us entry and receive phone calls from colleagues on a daily basis who have forgotten and/or simply do not know the specific code. It has been said around the office that I am seen as the unofficial workplace coach and first touch base for many individuals simply because of my relaxed and good mannered, sensible approach to the job. Others find me easy to talk to, helpful and sincere, no matter how trivial or silly the question or request may be. I have been trusted to train new recruits on many occasions, showing them all aspects of the job they will be required to do shadowing them around both the internal office duties and out on the actual street delivering. Career goals include advancing within the organisation helping them become a more efficient, productive and valuable company. 

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Jenna Cwach

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Postal Worker

Stocking/Backroom Inventory Associate

Front End Sales Associate

Online Grocery Associate

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Some College (No Degree) - Neuroscience

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Postal Worker

Stocking/Backroom Inventory Associate

Front End Sales Associate

Online Grocery Associate

Some College (No Degree) - Neuroscience

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