Jenna Boeke
Sioux Falls,SD
Summary
Dynamic and detail-oriented professional with extensive customer service experience at the City of Sioux Falls. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining organized environments and fostering teamwork, while adeptly managing high-pressure situations. Committed to delivering exceptional service and building strong relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
City Of Sioux Falls
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Volunteer
Cental Church
01.2025 - Current
- Taught Sunday school classes to impart values of faith.
- Facilitated small group discussions to foster deeper understanding of religious texts.
Waitress
City Of Pipestone Mn
04.2024 - 08.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cook's Aide
Pipestone Country Club
04.2024 - 08.2024
- Managed multiple tasks simultaneously while maintaining a calm demeanor under pressure during busy service hours.
- Continuously expanded knowledge of cooking techniques through hands-on training opportunities and personal research efforts.
- Reduced food waste by implementing proper storage techniques and inventory management practices.
- Ensured food safety by maintaining a clean and organized workspace at all times.
- Contributed to increased customer satisfaction through timely meal preparation and delivery.
- Supported a positive work environment through proactive problem-solving and collaboration.
- Streamlined kitchen processes by assisting in the efficient organization of cooking stations and equipment.
Childcare Worker
City Of Pipestone Mn
06.2023 - 08.2024
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Restaurant Hostess
Feather's Nest
07.2021 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Feather's Nest
07.2021 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Grocery Stocker
Coborns
06.2022 - 12.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Greeted customers and directed to requested products.
Cashier
Coborns
06.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Undergraduate - Cardiovascular Sonography
Southeast Technical Institute
Sioux Falls, SD05-2026
High School Diploma -
Pipestone Area Schools
Pipestone, MN05-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Verbal and written communication
- Team collaboration
Certification
Certified Nursing Assistant (2024-2025)
American Red Cross CPR Certified (2023-2025)
Timeline
Front Desk Receptionist
City Of Sioux Falls
01.2025 - Current
Volunteer
Cental Church
01.2025 - Current
Waitress
City Of Pipestone Mn
04.2024 - 08.2024
Cook's Aide
Pipestone Country Club
04.2024 - 08.2024
Childcare Worker
City Of Pipestone Mn
06.2023 - 08.2024
Grocery Stocker
Coborns
06.2022 - 12.2022
Cashier
Coborns
06.2022 - 12.2022
Restaurant Hostess
Feather's Nest
07.2021 - 03.2024
Waitress
Feather's Nest
07.2021 - 03.2024
Undergraduate - Cardiovascular Sonography
Southeast Technical Institute
High School Diploma -
Pipestone Area Schools
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