Jayme Gregersen
Watertown
Summary
Experienced Emergency Communications Officer with expertise in coordinating multi-agency responses during crises. Known for adaptability and attention to detail, ensuring timely information dissemination and enhanced situational awareness among first responders.
Dedicated Communications Training Officer with a proven track record in developing effective training programs and mentoring staff. Skilled in enhancing communication practices and fostering teamwork to drive organizational success. Recently have taken on a role in Pierre in NCIC Training for educate new Communications Officers during their certification.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Watertown Regional 911 Center
Watertown, SD
03.2022 - Current
- Coordinated emergency response communications among multiple agencies to ensure timely and accurate information dissemination.
- Operated advanced computer-aided dispatch (CAD) systems for efficient call management and resource allocation.
- Monitored radio communications, assessing situations to prioritize responses and allocate appropriate resources effectively.
- Conducted regular audits of NCIC to maintain accuracy and compliance with regulatory standards.
- Provided support in crisis situations by maintaining calm communication with callers, ensuring accurate information collection under stress.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
Communications Training Officer
Watertown Regional 911 Center
Watertown
12.2023 - Current
- Delivered training programs for new communication officers by education of protocols and emergency response procedures.
- Mentored new staff on protocol and procedure while navigating their new role.
- Implemented feedback mechanisms to enhance training effectiveness and participant engagement.
- Assisted in development of new and evolving training material.
- Conducted detailed assessments of employee communication styles, identifying areas for improvement and growth opportunities.
- Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
- Evaluated employee progress and provided constructive feedback, resulting in stronger communication practices within the organization.
- Provided coaching and mentoring to employees.
Education
No Degree - Forensic Psychology
University of South Dakota
Vermillion, SDHigh School Diploma -
Watertown High School
Watertown, SD05-2011
No Degree - General Studies
Lake Area Technical Institute
Watertown, SDSkills
- Mentoring, Training Facilitation,
- CISM Team Member
- Internal/External communications verbally and written
- Teamwork and collaboration
- Time management, Multi-tasking, Organizational Skills,
- Attention to detail, Critical Thinking
- Problem-solving abilities, Adaptability and Flexibility
- Reliability
- Team collaboration, Effective Communication
- Decision-making
- Documentation and recordkeeping
- Self motivation
- Goal setting
- Professionalism
- Professional development
Accomplishments
Communications Officer of the Year
Life Saving Award
Certification
Emergency Medical Dispatch
Emergency Fire Dispatch
CPR
Critical Incident Stress Management
Tactical Dispatch Certifications
NCIC
CJIS
Timeline
Communications Training Officer
Watertown Regional 911 Center
12.2023 - Current
Emergency Communications Officer
Watertown Regional 911 Center
03.2022 - Current
No Degree - Forensic Psychology
University of South Dakota
High School Diploma -
Watertown High School
No Degree - General Studies
Lake Area Technical Institute