Navigate efficiently through busy urban environments, optimizing route selection for minimal delays.
Deliver exceptional customer service by ensuring safe, timely rides for passengers.
Maintain vehicle cleanliness and functionality, performing regular inspections and basic maintenance.
Utilize GPS technology to enhance navigation accuracy and provide real-time updates to passengers.
Foster positive relationships with riders, addressing concerns and adapting to diverse passenger needs.
Follow all relevant traffic laws and safety regulations.
10-30 rides per day on average.
INDEPENDENT CONTRACTOR/DRIVER
HORIZON TRANSPORTATION
07.2025 - 11.2025
Managed logistics operations to ensure timely deliveries and optimal route planning.
Oversaw compliance with safety regulations and industry standards during transportation processes.
Developed strategies to minimize downtime and reduce operational costs effectively.
Analyzed transportation data to optimize routes and improve service delivery outcomes.
Delivered 4-5 different states in any given month.
AGM/BARTENDER
INDEPENDENT ALE HOUSE
03.2017 - 01.2024
In charge of inventory/ordering of the 50 beers on tap. Involved in hiring/firing process being part of the management team. Kept in constant contact with sales reps to make sure the Ale House was current on new & exciting beers. Stayed up on trends of new non-alcoholic drinks available in the market. Made sure our guests were welcomed into a positive/knowledgeable environment to enjoy a great experience.
MANAGER/BARTENDER
WOBBLY BOBBY PUB
05.2013 - 03.2017
In charge of inventory/ordering of the 48 beers on tap, including wine & liquor. Involved in hiring/firing & training process being part of the management team. Kept in constant contact with sales reps to make sure Wobbly was current on new & exciting alcoholic products.
FOH MANAGER/BARTENDER
DAKOTAH STEAKHOUSE
05.2011 - 05.2013
Supervised daily operations, ensuring exceptional guest experiences and service quality.
Trained and mentored staff on customer service standards and operational procedures.
Implemented effective scheduling practices to optimize staffing levels during peak hours.
Developed and maintained strong relationships with vendors to enhance supply chain efficiency.
Analyzed guest feedback to identify areas for improvement and implement actionable solutions.
Oversaw inventory management, reducing waste through improved stock control measures.
Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
CSR (CUSTOMER SERVICE REPRESENTATIVE)
SERVALL
11.2010 - 05.2011
Delivery & Sales route in the Rapid City/Reservation areas in SD. Drove a 26' cab-over box truck with a 18' enclosed trailer. Main duties included the delivery/pickup of mats linen, uniforms & any products we supplied. Maintained a healthy relationship with existing accounts as well as seeking to acquire new accounts.
RELIEF DRIVER
FISHER BEVERAGE
02.2010 - 11.2010
Delivered a route (had a Class A CDL at the time) when a driver was sick or on vacation. Had own delivery route in Rapid City & Custer State Park areas. Helped out in the warehouse building orders for delivery. Covered many positions in the business when necessary.
Collaborated with warehouse staff to optimize loading processes and improve delivery efficiency.
Implemented route optimization strategies, reducing fuel consumption and improving delivery times consistently.
SALES CONSULTANT
I-90 RV & AUTO SUPER CENTER
09.2009 - 02.2010
Sold new & used RV's, including used automobiles. Had over $2 Million in inventory
LEAD INSTALLER
HANNAHER'S WORKPLACE INTERIORS
06.1999 - 08.2009
Installation of technologically and/or office furniture related products in new & current accounts. Started as installer and promptly promoted to lead installer. Had specialty training in Steelcase & Mayline (mentioned above). Managed a crew of 6 - 10+ depending on size & scope of the project. Completed anything from a single office to multi million dollar endeavors.
Education
No Degree - Computer Information Systems
MSUM
Moorhead
05-1999
Skills
25 years of customer service/management, mechanically inclined, proficient with architectural design
Schedule management
Valid Driver's license
Time management
Clean driving record
Punctual and reliable
Problem-solving
Highly organized
DOT Medical Card
DOT compliance
Verbal and written communication
Physical stamina
Timeline
INDEPENDENT CONTRACTOR/DRIVER
HORIZON TRANSPORTATION
07.2025 - 11.2025
DRIVER
LYFT & UBER RIDESHARE
01.2023 - Current
AGM/BARTENDER
INDEPENDENT ALE HOUSE
03.2017 - 01.2024
MANAGER/BARTENDER
WOBBLY BOBBY PUB
05.2013 - 03.2017
FOH MANAGER/BARTENDER
DAKOTAH STEAKHOUSE
05.2011 - 05.2013
CSR (CUSTOMER SERVICE REPRESENTATIVE)
SERVALL
11.2010 - 05.2011
RELIEF DRIVER
FISHER BEVERAGE
02.2010 - 11.2010
SALES CONSULTANT
I-90 RV & AUTO SUPER CENTER
09.2009 - 02.2010
LEAD INSTALLER
HANNAHER'S WORKPLACE INTERIORS
06.1999 - 08.2009
No Degree - Computer Information Systems
MSUM
Professional Training
Steelcase - Project Management Coordination
Mayline - Systems Furniture Installation & Site Management