Jason Cortes
Sioux Falls
Summary
Dynamic Training Specialist with a proven track record at Johnstone Supply, adept at designing impactful training programs that enhance employee development and engagement. Skilled in technical training and coaching, I effectively integrate technology into learning experiences, fostering a positive environment that promotes knowledge. retention and skill mastery. I make learning fun and easy.
Overview
2026
2026
years of professional experience
Work History
Training Specialist
Johnstone Supply
2023 - Current
- Designed and delivered engaging training programs for staff development.
- Collaborated with cross-functional teams to assess training needs and improve content delivery.
- Developed comprehensive training materials utilizing adult learning principles and best practices.
- Facilitated workshops to enhance product knowledge and customer service skills among employees.
- Led initiatives to integrate technology into training sessions, increasing engagement and retention rates.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Created a positive learning environment by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Built and maintained professional relationships with vendors and suppliers.
- Trained future technicians in basic electrical theory, HVAC troubleshooting, basic gas heating, EPA 608, EPA 609 and several other courses.
Commercial Journeyman HVAC Technician
Tessiers Mechanical
2015 - 2023
- Built and maintained professional relationships with vendors and suppliers.
- Installed and maintained HVAC systems to ensure optimal performance and energy efficiency.
- Diagnosed equipment malfunctions using specialized tools, providing timely solutions to minimize downtime.
- Assisted in conducting routine inspections and preventive maintenance on various HVAC units.
- Collaborated with team members to troubleshoot complex heating and cooling issues effectively.
- Trained junior technicians on safety protocols and proper use of HVAC tools and equipment.
- Led troubleshooting efforts for high-profile projects, ensuring adherence to industry regulations and standards.
- Mentored staff in advanced HVAC techniques, fostering a culture of continuous improvement within the team.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Supervised and instructed assistants.
Education
Associate of Applied Science - HVAC
Southeast Technical Institute
Sioux Falls, SD2018
High School Diploma -
Roosevelt High-school
Sioux Falls, SD2003
Skills
- Job training
- Classroom expertise
- Technical training
- Classroom experience
- Employee development
- Soft skills training
- Coaching and mentoring
- Presentation
- Clear communication
- Hands on training
Languages
Spanish
Native or Bilingual
Timeline
Training Specialist
Johnstone Supply
2023 - Current
Commercial Journeyman HVAC Technician
Tessiers Mechanical
2015 - 2023
Associate of Applied Science - HVAC
Southeast Technical Institute
High School Diploma -
Roosevelt High-school