Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jasmine Banister

Redfield

Summary

Dynamic professional with a strong background in client engagement and financial planning, honed at BMO Financial Group. Proven ability to enhance customer satisfaction through tailored solutions and effective communication. Skilled in risk management and operational oversight, consistently delivering results that strengthen client relationships and support business objectives.

Overview

4
4
years of professional experience

Work History

Associate Banker/Teller

BMO Financial Group
11.2023 - Current
  • Assisted clients with account inquiries and transactions, ensuring timely resolutions.
  • Collaborated with team members to streamline daily operations and improve service delivery.
  • Conducted financial assessments to recommend suitable products for clients' needs.
  • Maintained up-to-date knowledge of banking regulations and policies to support customer interactions.
  • Implemented best practices for customer engagement, enhancing overall client satisfaction.
  • Monitored account activities for potential fraud, escalating concerns as necessary to mitigate risk.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.

Hotel Front Desk Clerk

Super 8 Hotel
03.2022 - 10.2023
  • Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
  • Handled reservations and coordinated room assignments using property management software.
  • Assisted in resolving guest complaints promptly, ensuring positive experiences during stays.
  • Conducted regular inventory checks of supplies and amenities to maintain operational readiness.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • Provided local information and recommendations to guests, enhancing their overall experience.
  • Processed payments and maintained accurate financial records for daily transactions.
  • Trained new front desk clerks on standard operating procedures and customer service protocols.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.

Nursing Home Worker

Eastern Star Nursing Home
04.2021 - 04.2022
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Monitored residents' health conditions and reported changes to nursing staff.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Maintained accurate documentation of patient care and progress notes in electronic records system.
  • Assisted residents with daily living activities, promoting their independence and wellbeing.
  • Maintained patient confidentiality at all times, ensuring compliance with HIPAA regulations and upholding ethical standards.
  • Assisted residents with baths. Washing hair, body, and cleaning up nails to help them feel fresh and clean.

Education

High School Diploma -

Excel Highschool
Online/Homeschool
04-2023

Skills

  • Portfolio investment strategies
  • Sales proficiency
  • Financial planning
  • Credit assessment
  • Banking regulations
  • Teller support
  • Operational oversight
  • Customer engagement
  • Cash management
  • Risk management policies
  • Client education
  • Document analysis

Interests

I am seeking a job that helps me assist others Whether it be the people I am working for, or clients I desire to make a difference in someone's life

I'm interested in a job that has a remote part time or freelance position so I can focus on my family

Timeline

Associate Banker/Teller

BMO Financial Group
11.2023 - Current

Hotel Front Desk Clerk

Super 8 Hotel
03.2022 - 10.2023

Nursing Home Worker

Eastern Star Nursing Home
04.2021 - 04.2022

High School Diploma -

Excel Highschool

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Jasmine Banister