Jasmine Kolhoff

Hyvee

10.2021 - Current

Redeemed coupons to discount purchases.
Utilized POS system to handle customer cash and credit card transactions.
Resolved customer complaints and maintained clean and tidy checkout area.
Answered product questions using knowledge of sales and store promotions.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Counted money in drawers at beginning and end of each shift.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Processed customer orders and accurately handled payment transactions.
Developed and managed relationships with customers to increase customer loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.
Handled cash with high accuracy and took care to check bills for fraud.
Performed cash, card, and check transactions to complete customer purchases.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Summary