Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janiqua Paulson

Sioux Falls

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

PBX Operator /Patient Registration Representative

Avera Heart Hospital
03.2025 - Current
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

Direct Support Professional

Lifescape
05.2024 - 02.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Caregiver

Village Caregiving
09.2022 - 04.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Caregiver

Prosperous Home Health
08.2021 - 08.2022
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Childcare Lead Teacher

Apple Tree Children's Learning Center
10.2019 - 03.2022
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
  • Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.

Education

Washington High School
Sioux Falls, SD

Skills

  • Time management
  • Client support
  • Answering questions
  • Strong telephone etiquette
  • Respectful and compassionate
  • Problem-solving
  • Documentation and reporting
  • Excellent verbal communication skills
  • Message taking

Languages

English
Full Professional

Timeline

PBX Operator /Patient Registration Representative

Avera Heart Hospital
03.2025 - Current

Direct Support Professional

Lifescape
05.2024 - 02.2025

Caregiver

Village Caregiving
09.2022 - 04.2024

Caregiver

Prosperous Home Health
08.2021 - 08.2022

Childcare Lead Teacher

Apple Tree Children's Learning Center
10.2019 - 03.2022

Washington High School
Janiqua Paulson