Janiqua Paulson
Sioux Falls
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
PBX Operator /Patient Registration Representative
Avera Heart Hospital
Sioux Falls, SD
03.2025 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Direct Support Professional
Lifescape
Sioux Falls, SD
05.2024 - 02.2025
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Caregiver
Village Caregiving
Sioux Falls, SD
09.2022 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Prosperous Home Health
Sioux Falls, SD
08.2021 - 08.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Childcare Lead Teacher
Apple Tree Children's Learning Center
Sioux Falls, SD
10.2019 - 03.2022
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
Education
Washington High School
Sioux Falls, SDSkills
- Time management
- Client support
- Answering questions
- Strong telephone etiquette
- Respectful and compassionate
- Problem-solving
- Documentation and reporting
- Excellent verbal communication skills
- Message taking
Languages
English
Full Professional
Timeline
PBX Operator /Patient Registration Representative
Avera Heart Hospital
03.2025 - Current
Direct Support Professional
Lifescape
05.2024 - 02.2025
Caregiver
Village Caregiving
09.2022 - 04.2024
Caregiver
Prosperous Home Health
08.2021 - 08.2022
Childcare Lead Teacher
Apple Tree Children's Learning Center
10.2019 - 03.2022
Washington High School