JaKayla Hesse
Mission
Summary
Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
12.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted customers with account inquiries, providing solutions and enhancing overall service experience.
- Maintained cash drawer integrity through diligent monitoring and reconciliation procedures.
- Conducted regular audits of cash handling procedures to uphold security measures and reduce discrepancies.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Table Games Dealer
Rosebud Casino
05.2019 - Current
- Dealt multiple table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experiences at tables.
- Monitored game integrity, identifying and resolving discrepancies promptly.
- Trained new dealers in game procedures, fostering team collaboration and efficiency.
- Managed cash transactions accurately, maintaining a balanced cash drawer throughout shifts.
- Coordinated with pit supervisors to ensure smooth game operations and conflict resolution.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Cook
Sicangu Lakota Oyate Head Start
08.2020 - 06.2024
- Prepared high-quality meals following established recipes and presentation standards.
- Managed kitchen inventory, ensuring freshness and minimizing waste through effective stock rotation.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
- Oversaw daily kitchen operations, maintaining compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Assistant Teacher
Sicangu Lakota Oyate Headstart
08.2018 - 06.2020
- Assisted in classroom management, fostering a positive learning environment for students.
- Supported lead teacher in lesson planning and curriculum development to enhance student engagement.
- Facilitated small group activities, promoting collaborative learning among diverse student populations.
- Monitored student progress, providing feedback to help them achieve academic goals effectively.
- Participated in professional development workshops to enhance teaching skills and educational practices.
- Supported student physical, mental, and social development using classroom games and activities.
CNA
Bethesda Home
03.2017 - 12.2017
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely care adjustments.
- Maintained cleanliness and organization of patient areas to promote a hygienic environment.
- Supported mobility by assisting patients with transfers and ambulation, enhancing independence.
Education
High School Diploma -
St Francis Indian School
Saint Francis, SD05.2015
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Transaction processing accuracy
Timeline
Teller
Wells Fargo
12.2024 - Current
Cook
Sicangu Lakota Oyate Head Start
08.2020 - 06.2024
Table Games Dealer
Rosebud Casino
05.2019 - Current
Assistant Teacher
Sicangu Lakota Oyate Headstart
08.2018 - 06.2020
CNA
Bethesda Home
03.2017 - 12.2017
High School Diploma -
St Francis Indian School
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