Jacquelin Klingenberg
Canistota
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Customer Success Representative
Wells Fargo
08.2021 - Current
- Received in-bound calls in regard to checking/savings accounts and also online banking needs
- Listened intently and asked probing questions to identify and help customers with their accounts
- Excelled in the Customer Service Representative position keeping stats above the required limits and was promoted to Senior Customer Success Representative within a year
- Also have been trained in Premier and Complaint Handling.
- Currently enrolled in the Emerge program to expand my career development
Total Stop Food Stores (Assistant Manager)
Canistota
07.2020 - 07.2021
- Many duties as required
- Customer service, cash register, cooking breakfast and lunch, ordering truck, many duties too numerous to mention.
Crooked Pint Ale House (Line Cook)
Sioux Falls
03.2019 - 06.2020
- Line cook in an upscale restaurant.
Battle Creek Steakhouse (Kitchen Manager/Head Chef)
Canistota
01.2016 - 02.2019
- Overseeing operations of a steakhouse kitchen.
Capital One (Account Supervisor)
Sioux Falls
06.2013 - 12.2015
- Received in-bound calls pertaining to credit card accounts
- Identified opportunities and offered solutions to retain accounts
- Listened intently and asked probing questions to identify and explore client's needs
- Challenged myself daily to raise the bar for excellence in customer service.
Hy-Vee (Kitchen Clerk)
Sioux Falls
02.2012 - 05.2013
- Customer service, preparing various foods for the hot case, salads, fruit & vegetable trays
- Also prepared & delivered caterings
- Also breakfast cook one - two days per week
- Ran register as required.
Education
Bachelor of Science/Business program -
University of Phoenix
08.2013
Certification in Administrative Secretarial -
Northwest Iowa Community College
12.1990
Skills
Empathy
Problem Solving
Communication
Active Listening
Technical Knowledge
Patience
Adaptability
Resourcefulness
Positive Attitude
References
available upon request
Timeline
Senior Customer Success Representative
Wells Fargo
08.2021 - Current
Total Stop Food Stores (Assistant Manager)
Canistota
07.2020 - 07.2021
Crooked Pint Ale House (Line Cook)
Sioux Falls
03.2019 - 06.2020
Battle Creek Steakhouse (Kitchen Manager/Head Chef)
Canistota
01.2016 - 02.2019
Capital One (Account Supervisor)
Sioux Falls
06.2013 - 12.2015
Hy-Vee (Kitchen Clerk)
Sioux Falls
02.2012 - 05.2013
Bachelor of Science/Business program -
University of Phoenix
Certification in Administrative Secretarial -
Northwest Iowa Community College
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