- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Web Development and Design
- Virtual Reality
- Designing and Printing 3D Models
- Augmented Reality (AR) Development
- Drone Piloting
- App Development
- Coding and Programming
- 3D Printing
- Design and Build Websites
Jacob Mehlhoff
Pierre
Summary
Experienced Field Technician specializing in technical support, equipment maintenance, and diagnostic testing. Proven ability to implement best practices that enhance customer satisfaction and streamline installation processes.
Results-driven Field Technician with a strong focus on project management and safety management. Demonstrated success in diagnosing technical issues and collaborating with team members to improve service efficiency and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Technician
Midcontinent
Pierre, SD
09.2023 - Current
- Diagnosed and resolved technical issues in field installations and service calls.
- Conducted routine maintenance and troubleshooting on telecommunications equipment.
- Collaborated with team members to streamline installation processes and improve service efficiency.
- Trained new technicians on equipment handling and safety protocols.
- Implemented best practices to enhance customer satisfaction during service visits.
- Maintained accurate records of service activities and inventory management systems.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Delivery Driver
FedEx:Ground
Pierre, SD
09.2018 - 09.2023
- Navigated designated delivery routes to ensure timely and accurate package deliveries.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance.
- Leveraged handheld scanning devices for efficient tracking of packages during delivery process.
- Communicated with dispatch team to report delays or issues affecting delivery schedules.
Bartender
American Legion Post 8
Pierre, SD
07.2017 - 09.2018
- Managed bar operations, ensuring smooth service and customer satisfaction during peak hours.
- Developed and maintained extensive knowledge of drink recipes and cocktail preparation techniques.
- Trained new bartenders on service standards, equipment usage, and health regulations.
- Implemented inventory control measures to reduce waste and optimize stock levels.
Bartender
Longbranch
Pierre, SD
06.2015 - 08.2017
- Collaborated with event coordinators to create tailored beverage menus for special occasions.
- Enhanced customer experience by providing personalized service and addressing feedback promptly.
- Oversaw cash handling procedures, ensuring accuracy in transactions and end-of-shift reporting.
- Contributed to team performance through effective communication and support during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Applied Science - Information Technology
National American University
05-2017
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Network connectivity
- Interpersonal and written communication
- Safety management
- Materials management
- Equipment maintenance
- Root-cause analysis
- Hardware repair
- Diagnostic testing
- Performance optimization
- System upgrades
- Technical analysis
- Project management
- Hardware and software installation
Certification
PC Pro certification earned during schooling
Multiple NCTI certifications (can obtain names and more info if needed)
Interests
Timeline
Field Technician
Midcontinent
09.2023 - Current
Delivery Driver
FedEx:Ground
09.2018 - 09.2023
Bartender
American Legion Post 8
07.2017 - 09.2018
Bartender
Longbranch
06.2015 - 08.2017
Associate of Applied Science - Information Technology
National American University