Jacob Derby
Brandon
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Service Technician
Your Home Improvement Co.
03.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Sales Representative
Your Home Improvement Co.
03.2023 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Auto Body Estimator
Whip's Paint and Body
11.2019 - 03.2023
- Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
- Maximized profitability by identifying opportunities for upselling additional services during the estimation process when appropriate.
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
Concrete Foreman
TRC
12.2013 - 11.2019
- Coordinated effectively with subcontractors for seamless integration into larger construction projects.
- Excelled at problem-solving during unexpected situations, applying critical thinking skills to address issues promptly and efficiently without compromising safety or quality.
- Implemented preventative maintenance programs for equipment, minimizing downtime and extending useful life.
- Contributed to cost savings by identifying opportunities for process improvements and waste reduction initiatives.
Education
High School Diploma -
Pipestone Area Schools
Pipestone, MN03-2013
Skills
- Punctual and reliable
- Problem and issue resolution
- Documentation and reporting
- Professional and courteous
- Construction management
- Critical thinking
Timeline
Service Technician
Your Home Improvement Co.
03.2025 - Current
Sales Representative
Your Home Improvement Co.
03.2023 - Current
Auto Body Estimator
Whip's Paint and Body
11.2019 - 03.2023
Concrete Foreman
TRC
12.2013 - 11.2019
High School Diploma -
Pipestone Area Schools
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