Jacob Cruse

• Delivered packages efficiently, ensuring timely service to customers and maintaining high satisfaction levels.
• Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
• Assisted in training new couriers on best practices for package handling and route optimization.
• Managed daily delivery schedules, optimizing routes to enhance operational efficiency and reduce delays.
• Collaborated with team members to resolve issues related to package discrepancies or customer inquiries promptly.

Covid changed job description

Answered phones and assisted individuals with unemployment applications, providing answers to their questions and resources where needed.

Utilized problem solving skills to help individuals remain regulated and complete their unemployment applications and claims.

• Supervised daily operations of residential programs to ensure compliance with organizational standards.
• Developed and implemented individualized care plans for residents, enhancing overall quality of life.
• Trained and mentored staff on best practices in resident care and crisis intervention techniques.
• Coordinated communication between families, residents, and interdisciplinary teams to promote collaborative care.
• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
• Previously was a Love and Logic trainer, Safe Crisis Management (SCM) trainer, Associates Social Work License (ASW), and Medication trained (none are active)

• Provided direct support to clients, fostering independence and personal growth.
• Implemented individualized care plans, ensuring alignment with client needs and goals.
• Collaborated with interdisciplinary teams to enhance service delivery and client outcomes.
• Facilitated group activities, promoting socialization and community engagement among residents.