Summary
Overview
Work History
Education
Skills
References
Timeline
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Jacob Axtmann

Sioux Falls

Summary

A dynamic Banking Systems Administrator with a proven track record at First Bank & Trust, excelling in solution design, implementation, and continued feature enhancement. I care deeply about the customer experience, both internal and external, and strive to meet business initiatives as set out by stakeholders.

Overview

6
6
years of professional experience

Work History

Banking Systems Administrator II

First Bank & Trust
Sioux Falls
09.2022 - Current
  • Directed management and implementation of an omnichannel customer onboarding solution across digital and face-to-face interactions.
    Engaged with business line on design consulting to identify opportunities for enhancement.
  • Formulated roadmap for iterative feature development, ensuring alignment with customer needs and business initiatives.
  • Collaborated with passionate project teams as a designee and a core member to deliver valuable solutions for internal and external customers.

Senior Application Support Analyst

Sanford Health
Sioux Falls
02.2021 - 09.2022
  • Administrator of Tapestry, an integrated insurance system within the EPIC platform.
  • A dedicated IT project resource for implementing third-party integrations, system upgrades, workflow re-vamps, and accommodating ongoing regulatory changes.

Banking Systems Analyst

First Bank & Trust
Sioux Falls
10.2019 - 02.2021
  • Administration of core banking systems, focusing on system efficacy and processes by utilizing change control implementation, process evaluation, and promoting code fixes.

Education

Bachelor of Science - Economics

South Dakota State University
Brookings
05-2020

Skills

  • Certified Salesforce Administrator
  • nCino banking operating system
  • Core banking solutions
  • Regulatory compliance
  • Process and solution design
  • User narrative creation
  • Acceptance standards formulation
  • Backlog organization

References

References available upon request.

Timeline

Banking Systems Administrator II

First Bank & Trust
09.2022 - Current

Senior Application Support Analyst

Sanford Health
02.2021 - 09.2022

Banking Systems Analyst

First Bank & Trust
10.2019 - 02.2021

Bachelor of Science - Economics

South Dakota State University

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Jacob Axtmann