JACILYN NEAL
Burbank
Summary
Detail-oriented professional with strong customer service skills and effective multi-tasking abilities. Experienced in office management and streamlining processes to enhance organizational effectiveness.
Overview
14
14
years of professional experience
Work History
Service Call Administrator/Administrative Assistant
Ziegler CAT
06.2021 - Current
- Managed daily administrative operations to ensure efficient workflow and organizational effectiveness.
- Coordinated scheduling of meetings, travel arrangements, and events for team members.
- Streamlined filing systems and digital records, enhancing accessibility and reducing retrieval time.
- Facilitated creation and receipt of purchase orders to streamline procurement processes.
- Achieved effective management of service call work orders, leading to accurate and timely closures.
Realized improvements in service call work order management, resulting in high accuracy in task completion. - Assembled and organized preventative maintenance kits for customer distribution.
- Managed COD report and coordinated collection efforts.
- Assisted with customer transactions efficiently while providing support for accounting queries.
Facilitated resolution of accounting questions for customers and team members. - Conducted parts audits and assisted in parts sales and distribution to optimize departmental performance.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external customers through prompt response times and thorough issue resolution efforts.
- Maintained and organized fleet vehicle records to facilitate compliance with DOT inspection schedules.
- Conducted inventory counts of merchandise.
Supported accurate tracking of merchandise quantities.
Helped maintain organized inventory records. - Prepared coffee and replenished breakroom supplies.
- Managed incoming calls and provided customer assistance or redirected inquiries as needed.
Handled phone communications and guided customers to appropriate resources or personnel. - Facilitated scheduling and coordination of DOT physical examinations for employees.
- Collaborated with vendors to optimize store inventory and product selection.
Optometric Technician
Vision Care Associates, Od
09.2020 - 06.2021
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted in selection and adjustment of eyewear, leading to high levels of patient satisfaction with their visual aids.
Dental Laboratory Technician
Tri-state Dental Laboratories
07.2012 - 03.2020
- Fabricated dental prosthetics using CAD/CAM technology to ensure precision and quality.
- Conducted thorough inspections of finished products to maintain high standards of accuracy and consistency.
- Collaborated with dental professionals to customize solutions based on patient-specific requirements and preferences.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Organized workflow effectively to meet or exceed established turnaround times without compromising quality of workmanship.
- Managed inventory levels effectively, reducing waste while maintaining adequate stock of necessary supplies for daily operations.
- Developed and constructed crowns and bridges, overseeing all stages of manufacturing and quality assurance.
Education
High School Diploma -
Osakis High School
Osakis, MN05-2023
Skills
- Customer service
- Attention to detail
- Recordkeeping and file management
- Effective multi-tasking
- Decision-making
- Office management
- Deadline adherence
- Time management
Timeline
Service Call Administrator/Administrative Assistant
Ziegler CAT
06.2021 - Current
Optometric Technician
Vision Care Associates, Od
09.2020 - 06.2021
Dental Laboratory Technician
Tri-state Dental Laboratories
07.2012 - 03.2020
High School Diploma -
Osakis High School