Isabelle Acero
Crooks
Summary
Dedicated customer service representative with expertise in problem resolution, active listening, and client relations. Proven ability to enhance customer satisfaction and streamline service delivery in fast-paced environments.
Results-driven professional with call center experience and strong critical thinking skills. Skilled in resolving complex customer issues and improving operational efficiency. Committed to delivering exceptional support and fostering positive client relationships.
Dynamic customer service specialist recognized for effective communication and conflict resolution skills. Experienced in managing high-pressure situations while maintaining service excellence. Ready to leverage expertise to enhance customer experiences and contribute to organizational success.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Sioux Falls, SD
08.2025 - 05.2026
- Assisted customers with account inquiries and transaction issues to enhance service satisfaction.
- Collaborated with team members to resolve complex customer concerns efficiently and effectively.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Adapted quickly to new processes and tools, enhancing overall team efficiency in service delivery.
Front Desk Receptionist/Glass Estimator
Abra Auto Body
Sioux Falls, SD
05.2024 - 03.2025
- Greeted and assisted clients, ensuring a welcoming environment at reception.
- Managed appointment scheduling, optimizing daily operations for efficiency.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Processed customer payments and transactions accurately, enhancing financial accuracy.
- Coordinated with service technicians to facilitate timely vehicle repairs and updates.
Customer Service Representative
Luxury Auto Mall
Sioux Falls, SD
04.2022 - 04.2024
- Delivered product information and promoted services to support customer needs and improve sales opportunities.
- Responded promptly to customer communications across multiple channels, including phone and email.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Stocking Associate
Fleet Farm
Sioux Falls, SD
03.2021 - 06.2021
- Organized merchandise displays to enhance product visibility and accessibility.
- Restocked shelves efficiently, ensuring optimal inventory levels throughout the store.
- Collaborated with team members to maintain cleanliness and order in stock areas.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Greeted customers and directed to requested products.
Apparel Associate
Walmart
Oceanside, CA
10.2020 - 01.2021
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Organized merchandise displays to promote sales and improve inventory visibility.
- Maintained stock levels by conducting regular inventory checks and restocking items efficiently.
- Collaborated with team members to ensure timely execution of promotional events and seasonal displays.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Frozen and Dairy Associate
Walmart
Vista, CA
11.2019 - 05.2020
- Managed inventory levels for frozen and dairy products to ensure stock availability.
- Operated temperature-controlled equipment to maintain product quality and safety standards.
- Implemented best practices for product rotation to minimize waste and ensure freshness.
- Assisted customers with inquiries regarding frozen and dairy products, enhancing service experience.
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
Education
High School Diploma -
Miracosta College
Oceanside, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Client relations
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Wells Fargo
08.2025 - 05.2026
Front Desk Receptionist/Glass Estimator
Abra Auto Body
05.2024 - 03.2025
Customer Service Representative
Luxury Auto Mall
04.2022 - 04.2024
Stocking Associate
Fleet Farm
03.2021 - 06.2021
Apparel Associate
Walmart
10.2020 - 01.2021
Frozen and Dairy Associate
Walmart
11.2019 - 05.2020
High School Diploma -
Miracosta College