Isabella Walton
Box Elder
Summary
Dynamic and detail-oriented hostess with a proven track record at Texas Roadhouse, excelling in customer service and effective multitasking. Known for enhancing guest experiences through warm greetings and proactive support, while maintaining a clean environment. Skilled in phone etiquette and handling special requests, ensuring high levels of satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Texas Raodhouse
11.2022 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Hostess
Sickies Garage
09.2021 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma - Psychology
Douglas High School
Box Elder, SDSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Guest engagement
- Cleanliness maintenance
- Special requests handling
- Performance improvement
Timeline
Hostess
Texas Raodhouse
11.2022 - 03.2025
Hostess
Sickies Garage
09.2021 - 10.2022
High School Diploma - Psychology
Douglas High School
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