Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ibochwa Kabwali

Sioux Falls

Summary

Dynamic professional with proven success at Shopify in customer service and project management. Achieved sales growth through strategic planning and relationship building, enhancing client satisfaction. Experienced in overseeing construction projects from initiation to completion while ensuring timelines and budgets are met. Skilled in analyzing market trends to drive effective decision-making and optimize processes.

Overview

9
9
years of professional experience

Work History

Lowe's Contractor

Self-employeed
11.2024 - Current
  • Delivered high-quality work on time, earning client praise.
  • Maintained customer relationships to secure future business.
  • Managed multiple projects while adhering to deadlines and budgets.
  • Coordinated timely delivery of materials, preventing project delays.
  • Consulted customers to assess needs and propose solutions.
  • Established long-term client relationships, increasing repeat business.
  • Ensured site safety in compliance with budget, schedule, and codes.
  • Performed inspections to verify staff adherence to safety protocols.
  • Implemented requested changes to meet specifications or demands.
  • Reduced workplace accidents by enforcing safety protocols on sites.
  • Input data into database system efficiently and accurately.
  • Evaluated customer feedback for product and service enhancements.
  • Developed improvement plans aligned with goals and specifications.
  • Created and managed project plans, timelines, and budgets.
  • Optimized customer experiences through superior services.
  • Analyzed user feedback to identify improvement areas.
  • Trained new team members in coding best practices and tools use.
  • Oversaw subcontractors to fulfill project requirements.
  • Reduced client complaints with an effective customer service strategy.
  • Collaborated with teams for seamless project execution.
  • Verified packing operations met specifications through observation.
  • Maintained database systems for operational data analysis.

Sales Manager

Self-employeed
12.2023 - Current
  • Resolved customer relations issues for quick resolutions and satisfaction.
  • Drove sales revenue growth through effective strategies.
  • Cultivated lasting client relationships via exceptional service and follow-ups.
  • Led sales team with motivational coaching and performance incentives.
  • Organized sales meetings to assess progress and set targets.
  • Managed key accounts with strategic planning, enhancing loyalty.
  • Collaborated with marketing to design targeted campaigns boosting engagement.
  • Achieved cost reductions by negotiating better supplier terms.

Tax Preparer

Self Employed Services
11.2019 - Current
  • Seasonal role requiring patience and knowledge.
  • Maintained confidentiality with sensitive client data, fostering trust.
  • Analyzed financial records for tax return accuracy.
  • Provided exceptional customer service during peak season by addressing client concerns promptly.
  • Increased client satisfaction through accurate, timely tax preparation services.
  • Assessed tax situations to determine optimal filing options.
  • Completed and filed returns with local, state, federal tax departments.
  • Maintained secure records of client returns and documentation.
  • Built rapport with clients via clear communication and updates on tax filings.

Sales Marketer

Shopify
02.2023 - 01.2024
  • Remote position in Sioux Falls SD.
  • Consistently exceeded quarterly sales targets through strategic prospecting and tailored pitches.
  • Coordinated multi-channel strategies with colleagues and media representatives.
  • Organized trade shows, showcasing products and generating leads.
  • Contributed ideas and research to optimize marketing strategies.
  • Developed engaging sales presentations to enhance client conversion rates.
  • Managed over [Number] outbound calls daily to promote [Type] offers.
  • Identified potential clients, boosting sales revenue through targeted marketing.
  • Nurtured referral partnerships that significantly increased revenue growth.
  • Generated referrals and maintained strong pipelines from existing partners.
  • Negotiated contracts with suppliers for competitive pricing while ensuring profitability.
  • Streamlined marketing and sales communication for effective campaign execution.
  • Collected market intelligence to discover referral opportunities.
  • Increased consumer demand for clothing products by 80% through strategic marketing.
  • Analyzed sales data to identify trends and emerging opportunities.
  • Resolved customer concerns quickly, improving satisfaction ratings and loyalty.
  • Collaborated with marketing on promotional materials, enhancing brand awareness.
  • Refined sales tactics by analyzing market trends and competitor strategies.

Social Media Marketer

Self Employed Services
06.2017 - 12.2023
  • Designed graphics for social media to enhance profiles and boost user interaction.
  • Contributed ideas in brainstorming sessions for campaigns.
  • Created content that generated leads across digital channels.
  • Researched trends for impactful campaign development.
  • Managed contests and events to engage audiences and elevate brand awareness.
  • Increased visibility with targeted social media campaigns.
  • Used analytics tools to measure campaign success for informed decision-making.
  • Developed crisis management strategies to protect brand image on social media.
  • Worked with teams for consistent brand promotion across platforms.
  • Stayed updated on trends and platforms to expand brand reach.

Phone Repair Technician

Self Employed
06.2016 - 08.2018
  • Maintained records of repairs, identifying device malfunction patterns.
  • Assisted customers with setup of repaired devices for functionality.
  • Organized workspace for efficient access to tools and parts.
  • Collaborated with team on troubleshooting, achieving successful resolutions.
  • Conducted quality control checks post-repair to ensure optimal performance.
  • Enhanced customer experience by providing tailored service recommendations.
  • Upheld company policies, ensuring professional service delivery.
  • Provided remote support for minor software issues, minimizing shop visits.
  • Improved technical skills through industry training and workshops.
  • Processed warranty claims for eligible repairs, easing customer expenses.
  • Trained new technicians in procedures, promoting a cohesive environment.
  • Reduced client device downtime through accurate diagnostics and repairs.
  • Boosted satisfaction with timely and effective repair services.
  • Implemented inventory management for tracking parts, streamlining ordering.
  • Streamlined repairs with time-management strategies and task prioritization.
  • Delivered exceptional service, resulting in positive client reviews.

Education

Lincoln High School
Sioux Falls, SD
05-2019

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Worksite safety
  • Project management
  • Strategic planning
  • Risk assessment
  • Verbal and written communication
  • Team collaboration
  • Multitasking and organization
  • Industry regulations knowledge
  • Cost estimation
  • Financial planning
  • Staff management
  • Data analysis
  • Production planning
  • Budget administration
  • Safety
  • Client relations

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved great results by completing tasks with accuracy and efficiency.
  • Documented and resolved issues which led to better results.

Languages

English
Native or Bilingual
French
Limited Working
Swahili
Native or Bilingual
Lingala
Native or Bilingual
Kibembe
Native or Bilingual

Timeline

Lowe's Contractor

Self-employeed
11.2024 - Current

Sales Manager

Self-employeed
12.2023 - Current

Sales Marketer

Shopify
02.2023 - 01.2024

Tax Preparer

Self Employed Services
11.2019 - Current

Social Media Marketer

Self Employed Services
06.2017 - 12.2023

Phone Repair Technician

Self Employed
06.2016 - 08.2018

Lincoln High School

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Ibochwa Kabwali