IBADULLAH ANSARI

• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Developed new employees and on-going performance assessment of current employees.
• Managed department call volume of 3300 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Accomplished multiple tasks within established timeframes.

• Addressed various internal and external customer questions and concerns regarding Orders, billing, status, services, carriers and supply needs.
• Engaged clients in person and over phone to answer questions and address complaints.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Track and trace shipments and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments
Planned, developed, and implemented strategies to convey information with key decision makers.
Built and maintained relationships with clients to provide ongoing support.
Gathered and analyzed customer feedback to inform product and service improvements.

Facilitated communication and collaboration between departments to help business function smoothly.

Managed Key accounts of the customer from Punjab province.
Resolved customer complaints brought to the attention with respect to the pickup, delivery and other causes.

Conducted quality assurance surveys with customers and providing feedback to the staff.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Updated reports, managed accounts, and generated reports for company database.
• Managing all import functions of the company from Pre-shipment, Shipping and clearing from the ports.
• Managing customs documents for clearing and forwarding.
• Follow up with approved custom clearing agents to ensure timely clearance.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.