Ian Cordell
Sioux Falls
Summary
Friendly and reliable customer service professional skilled in achieving goals in a high-end merchandise environment. Responsible and eager assistant manager, thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals and an enjoyable workplace. Accomplished Assistant Store Manager with 4 years of experience in a retail setting. Areas of expertise include sales, recruiting and employee management.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Culver's Restaurant
Sioux Falls
06.2011 - 01.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Rotated merchandise and displays to feature new products and promotions
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Planned team-building exercises to increase employee performance and job satisfaction
- Coached team on effective upselling and cross-selling methods
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Trained and managed associates in customer service and sales techniques
- Walked through store areas every 4 hours to identify and proactively resolve issues negatively impacting operations
- Served as floating manager-on-duty, MOD, to cover shift shortage
- Trained new-hires on standard procedures to better service customers
- Conducted store inventories once per quarter
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Supervised team of 30 employees and provided feedback on performance
Screen Press Operator
Feyindustries
Sioux Falls
01.2022 - Current
- Set up and operated various types of press machinery to ensure optimal performance.
- Monitored production processes to maintain high quality and efficiency standards.
- Conducted routine maintenance on press equipment to prevent breakdowns and delays.
- Collaborated with team members to streamline workflow and enhance productivity.
- Inspected final products to verify compliance with quality specifications.
- Trained new operators on machine functions and safety protocols.
- Adjusted press settings based on job specifications to achieve desired outcomes.
- Documented production data and reported discrepancies to management.
- Participated in safety training sessions and implemented best practices on the floor.
- Ensured all safety regulations are followed while operating machinery.
- Maintain detailed logs of work performed including timesheets and materials used.
- Recorded information such as number of impressions made during shift.
- Identified areas of improvement within the organization's quality management system.
- Provided training sessions on topics related to ISO standards for staff members.
- Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
Clothing Sales Associate
Express Employment
Sioux Falls
09.2025 - Current
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Folded and hung clothing items according to store standards.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Cleaned fitting rooms after each customer use.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Restocked shelves with new merchandise as needed.
- Created displays that highlighted featured items or seasonal trends.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SDSkills
- Relationship building
- Staff management
- Cost control
- Order processing
- Customer service
- Staff supervision
- Customer experience
- Sales growth
- Stock management
- Training
- Communication skills
- Team leadership
- Product knowledge
- Inventory management
- Store maintenance
- Fitting room support
- Customer needs assessment
- Team player attitude
Timeline
Clothing Sales Associate
Express Employment
09.2025 - Current
Screen Press Operator
Feyindustries
01.2022 - Current
Assistant Store Manager
Culver's Restaurant
06.2011 - 01.2022
High School Diploma -
Roosevelt High School