Irene Zinniel
Sioux Falls
Summary
Accomplished operations leader with a proven track record at Frauenshuh Hospitality, driving sales growth by 30% and enhancing customer satisfaction. Expert in P&L management and team building, fostering talent promotion and engagement. Adept at strategic planning and operational readiness, ensuring exceptional performance and profitability.
Overview
31
31
years of professional experience
Work History
Director of support Operations
Pentex
SIOUX FALLS
09.2024 - Current
- Directed support team to optimize customer service efficiency and satisfaction.
- Developed comprehensive training programs to enhance staff technical knowledge and skills.
- Implemented support tools that streamlined communication and expedited issue resolution.
- Coordinated cross-departmental initiatives to effectively address customer feedback.
- Analyzed support metrics to identify trends and drive process enhancements.
- Cultivated vendor partnerships to bolster service delivery capabilities.
- Mentored team members, promoting a culture of collaboration and continuous improvement.
- Organized recruitment efforts by conducting interviews with prospective candidates.
District Manager
Pentex
SIOUX FALLS
03.2020 - Current
- Managed daily operations across multiple retail locations.
- Supervised staff training and development programs for enhanced performance.
- Developed strategic marketing plans to increase brand visibility and sales.
- Conducted regular performance evaluations to ensure operational excellence.
- Collaborated with vendors to negotiate favorable supply contracts.
- Analyzed market trends to inform business strategy and decision-making.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Sr. Director of Operations
Frauenshuh Hospitality
Bloomington
01.2010 - 01.2020
- Oversee daily operations for Multiple Dairy Queen Restaurants in MN & SD, WI 500 + employees.
- Also involved in new store openings & acquisitions.
- Accountable for training and coaching general managers and shift supervisors for top operational performance.
- Monitor training processes to ensure quality training of team members with working closely with IDQ Business Consultant.
- Developed and promoted many entry level associates to leadership positions over the last 8 years.
- Review operation records and reports of direct report to project sales and determine restaurant profitability while managing payroll for over 300 employees.
- Stellar interpersonal and communication skills with a logical, methodical approach to problem solving.
- Proven ability to manage a complex business in a multi-tasking environment.
- Plan and execute exclusive promotional/marketing events for district sales.
- Create and implement strategic plans to grow sales by 30% over last year and increase profit margins.
- Execute brand standards of OSHA, local health and safety codes, and company security and safety policy.
- Manage processes related to terminations and unemployment claims.
- Strong knowledge of state labor laws.
- Maintain above average national scores on corporate audits and Eco-Sure audits.
- Raised OSAT (Customer surveys score) 15% above national average.
- Operating contribution dollar improvement and top district supervisor performance in operating contribution flow-through.
- Excel in franchise audits such as QSC and new product roll-outs.
- Had highest operating profit in 2016, 2017, 2018, 2019 for the company.
- Successfully rebuilt the South Dakota market and developed long term general managers with the least amount of company turnover.
- Assist franchise owner in analyzing his business to maximize profits through increasing revenue and managing expenses.
- A family-owned Franchise Organization which owns and operates 220 Dairy Queen franchise restaurants in Multiple States.
EMT
Sleepy Eye Ambulance
Sleepy Eye
01.1995 - 01.2015
- Participated in frequent call response in partnership with Critical Care RNs, fire departments, and law enforcement personnel.
- Provided patient and ambulance crew transportation to and from medical facilities during emergency and non-emergency calls.
- Focused on providing proactive public relations in the process of calming and assisting patients and their loved ones in the treatment and information gathering process.
- Assumed responsibility for radio reports.
- Utilized knowledge of AED and CPR.
- Frequently recognized for outstanding performance.
District Manager
Erickson Oil Products
Hudson
01.2004 - 01.2010
- Responsible for the management and successful operation of 14 convenience stores in Southwest Minnesota and Eastern South Dakota.
- Act as a liaison between the Corporate Office and the 14 locations to ensure accuracy of information being directed between stores.
- Indirectly supervise 100+ employees.
- Completed inventory as needed to ensure availability of products and am responsible for all purchasing for the locations.
- Worked diligently to decrease loss prevention through random audits of various locations and surveillance review.
- Responsible for all budgeting of the 14 locations including setting the budget and determining ways to increase efficiency while decreasing expenses.
- Coordinated meetings with vendors to ensure store managers have the information needed to sell the product within the store.
- Represented the organization at trade shows to grow and maintain vendor relationships for the company.
- Chosen by the owner to join the E.O.P Advisory Board.
Store Manager
Erickson Oil Products
Sleepy Eye
01.1995 - 01.2004
- Complete daily operations of a convenience store location including 11 employees.
- Work to ensure goals are being met in the ways of gasoline, food and miscellaneous sales within the store.
- Recruit, interview, hire and train employees and maintain the role as manager throughout employment with the organization.
- Utilize sales abilities to increase profits for the location and consistently exceed goals.
- Consistently awarded as the ‘Store of the Month’ for the district.
Education
Emergency Medicine
Southwest Tech
Mankato, MN01-1992
Skills
- Franchise Openings
- Market Development
- Site Selection
- Staffing
- Training
- Operational Readiness
- Leadership
- Team Building
- Hiring
- Coaching
- Talent Promotion
- Retention
- Engagement
- P&L Management
- Budgeting
- Forecasting
- Food Controls
- Labor Controls
- Cost Controls
- Customer Satisfaction
- Purchasing
- Inventory Control
- Human Resource Management
- Sales Growth
- Profit Growth
Community Service
- Awarded the Patriotic Employer from the Office of Secretary of Defense.
- Children’s Miracle Network.
- Mentor through the county with Pro-Kinship.
- Ambassador for the Sioux Falls Chamber.
Education Skills And Career Development
- Participated in many company sponsored networking events including the annual National Association of Convenience Store seminars.
- Completed many training courses in the areas of Leadership and Effective Management-Jim Sullivan, Ken Blanchard, People performance profits.
- Completed State food service license/proctor.
- Completed and certified in MML leadership.
Timeline
Director of support Operations
Pentex
09.2024 - Current
District Manager
Pentex
03.2020 - Current
Sr. Director of Operations
Frauenshuh Hospitality
01.2010 - 01.2020
District Manager
Erickson Oil Products
01.2004 - 01.2010
EMT
Sleepy Eye Ambulance
01.1995 - 01.2015
Store Manager
Erickson Oil Products
01.1995 - 01.2004
Emergency Medicine
Southwest Tech