Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hussain Rizvi

Karachi

Summary

At ZABTECH, excelled as a Customer Service Representative by leveraging problem-solving abilities and active listening to enhance customer loyalty. Demonstrated critical thinking in high-stress situations, effectively resolving complaints and disputes. Achieved notable customer satisfaction, embodying a results-driven approach with a blend of empathy and professionalism.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ZABTECH
Karachi
01.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

St.Francis Sec. School
Karachi

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Urdu, English, Farsi, Baltistani
Intermediate (B1)

Timeline

Customer Service Representative

ZABTECH
01.2020 - Current

High School Diploma -

St.Francis Sec. School
Hussain Rizvi