Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Molnar

Sioux Falls

Summary

Results-oriented Customer Service Professional with expertise in account management and payment processing. Resolved patient inquiries and improved financial assistance strategies, strengthening relationships. Verified insurance and coordinated collections to ensure patient satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

customer service and customer collections

Avera Health
Sioux Falls
05.2024 - Current

Completed daily tasks including confirming self-pay patient orders.
Collaborated with coworkers across equipment locations to manage patient accounts.
Interfaced with insurance companies and attorneys to resolve patient account inquiries.
Faxed income verification information to housing authorities as required.
Processed medical expenses documentation for patients covering previous year.
Managed outbound and inbound calls to assist patients with payments and financial forms.
Communicated via email with patients and attorneys to address queries and needs.
Notified patients of declined or expired payment methods through letters sent.

Education

High School Diploma -

Buckeye Valley High School
Delaware, OH
05-1990

Business Management

Marion Technical College
Marion, OH

Skills

  • Collections strategy
  • Debt recovery
  • Customer relationship management
  • Insurance coordination
  • Processing payments
  • Financial assistance coordination
  • Account management

Timeline

customer service and customer collections

Avera Health
05.2024 - Current

High School Diploma -

Buckeye Valley High School

Business Management

Marion Technical College
Holly Molnar