
Results-oriented Customer Service Professional with expertise in account management and payment processing. Resolved patient inquiries and improved financial assistance strategies, strengthening relationships. Verified insurance and coordinated collections to ensure patient satisfaction and operational efficiency.
Completed daily tasks including confirming self-pay patient orders.
Collaborated with coworkers across equipment locations to manage patient accounts.
Interfaced with insurance companies and attorneys to resolve patient account inquiries.
Faxed income verification information to housing authorities as required.
Processed medical expenses documentation for patients covering previous year.
Managed outbound and inbound calls to assist patients with payments and financial forms.
Communicated via email with patients and attorneys to address queries and needs.
Notified patients of declined or expired payment methods through letters sent.