Heather Rodrigues
Box Elder
Summary
Experienced assistant manager and customer service professional with 6+ years in fast-paced service environments. Skilled in staff supervision, guest recovery, and POS training. Focused on improving team performance, service consistency, and day-to-day efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Manager
Sonic
Rapid City, SD
04.2024 - Current
- Supervised shift operations, ensuring prompt service, food quality, and accurate order fulfillment.
- Trained crew members on POS procedures, drive-thru workflows, and customer service standards.
- Monitored cash handling, drawer balancing, and deposit preparation for accuracy and compliance.
- Enforced food safety, sanitation, and workplace procedures to support consistent operational standards.
- Resolved guest concerns quickly while preserving positive service experience and store reputation.
Customer Service Representative
Liv Hospitality
Rapid City, SD
02.2021 - 01.2024
- Resolved guest inquiries and complaints with prompt, courteous service.
- Coordinated reservations, check-in details, and special request updates accurately.
- Managed multi-channel communication through phone, email, and front desk systems.
- Documented service issues and followed up to ensure guest satisfaction.
Assistant Manager
Wendy's
Rapid City, SD
08.2018 - 10.2020
- Coordinated scheduling, labor coverage, and daily task assignments to maintain smooth operations.
- Managed inventory checks, supply ordering, and product rotation to reduce shortages and waste.
- Supported performance reviews, coaching, and team accountability to improve shift productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
No Degree - Cosmetology
Headlines Academy
Rapid City, SDSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
Certification
- Certified Serv-Safe, Wendy's
Timeline
Assistant Manager
Sonic
04.2024 - Current
Customer Service Representative
Liv Hospitality
02.2021 - 01.2024
Assistant Manager
Wendy's
08.2018 - 10.2020
No Degree - Cosmetology
Headlines Academy