Heather King
Novak Sanitary Service
Sioux Falls
15
years of professional experience
To secure a customer service role in a dynamic company that offers opportunities for professional growth and advancement
Work History
Customer Service Representative
2 Years 4 Months- Answer customer inquiries regarding services, rates and scheduling. Investigate and find solutions to customer complaints or problems. Explain services and how they benefit the customer. Processing payments for billing, handling deposits and managing customer records.
Cross-Utilized Agent
2 Years- Assist with the check-in of passengers and issue boarding passes. Use reservation software to rebook itineraries. Ensure passenger data is processed accurately. Track lost baggage. Prepping and securing aircraft for flight. Ensure compliance with United and FAA regulations and policies. Ensure a smooth and efficient boarding process for all passengers.
Customer Service
12 Years 8 Months- Provide excellent customer service to policyholders and potential clients. Assist with policy inquiries and help resolve issues. Advise on coverage, resolve billing issues and make policy recommendations. Answer incoming calls, handle complaints and follow-up to ensure customer satisfaction.
Medical Coder
2 Years 6 Months- Work with physicians and clinics to resolve coding issues. Assign appropriate codes using CPT, ICD-10 and HCPCS for charges according to national and payor guidelines. Assist with completing insurance appeals on denied claims. Keep up with continuing education.
Education
AAS degree - Medical Coding
Skills
Customer Satisfaction
Team player
Time management
Problem-solving
Attention to detail
Customer record management
Timeline
Customer Service Representative
Novak Sanitary Service
04.2024 - CurrentRead More
Cross-Utilized Agent
United Ground Express
01.2024 - 01.2026Read More
Medical Coder
Sanford Health
09.2017 - 03.2020Read More
Customer Service
Esurance/Allstate
04.2011 - 12.2023Read More
Southeast Tech
AAS degree from Medical Coding
Read More