Hawa Mohamed
Sioux Falls
Summary
Dynamic professional with proven team leadership and customer service skills, honed at Loves Travel Stop. Adept at cash handling and problem-solving, I consistently enhanced customer satisfaction through effective communication and quick resolutions. Committed to fostering a positive work environment while motivating team members to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Shift Leader
Loves Travel Stop
11.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Daycare Assistant
FTLOC
02.2019 - 03.2025
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Arrived at assigned areas on time, prepared, and ready to work.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
Educational Assistant Teacher
Cleveland Elementary School
08.2022 - 05.2023
- Increased student engagement by implementing hands-on learning activities and group projects.
- Provided individualized support for students requiring extra help or needing academic accommodations.
- Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
- Participated in professional development opportunities regularly to stay current on educational trends and best practices, applying new knowledge directly into daily practice.
Substitute Teacher, K-12
Sioux Falls School District
08.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Cashier
Mccdonalds
04.2014 - 06.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
No Degree - Elementary Education
Dakota State University
Madison, SD05-2027
High School Diploma -
Tri-Valley
Colton, SD05-2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Flexible schedule
Timeline
Educational Assistant Teacher
Cleveland Elementary School
08.2022 - 05.2023
Substitute Teacher, K-12
Sioux Falls School District
08.2021 - 05.2022
Daycare Assistant
FTLOC
02.2019 - 03.2025
Shift Leader
Loves Travel Stop
11.2017 - Current
Customer Service Cashier
Mccdonalds
04.2014 - 06.2018
No Degree - Elementary Education
Dakota State University
High School Diploma -
Tri-Valley
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