Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Brower

Sioux Falls

Summary

Dynamic and customer-focused professional with extensive experience at Walmart as an Online Personal Shopper, excelling in order accuracy and customer satisfaction. Proven skills in route planning and relationship building, consistently meeting service expectations while enhancing brand awareness. Committed to delivering exceptional service and fostering positive customer experiences.

Overview

14
14
years of professional experience

Work History

Online Personal Shopper

Walmart
10.2022 - 03.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Cashier

Petsmart
06.2022 - 08.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Acme Markets, Inc
02.2020 - 10.2021
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.

Professional Cleaner

Independent Management
05.2016 - 07.2016
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Childcare Assistant

Private Home
03.2013 - 09.2015
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Supervised free play and other activities to keep children safe.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Built constructive and open relationships with families with forthright yet friendly communication.

Farm Hand

Private Residence
06.2010 - 11.2012
  • Observed animals and notified supervisor of signs of illness.
  • Dipped or bathed animals with appropriate applications to control parasites.
  • Oversaw feeding, watering and health monitoring of stock, prioritizing health and wellness.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.

Education

High School Diploma -

West Milford High School
West Milford, NJ
06-2015

Skills

  • Hospitality and accommodation
  • Brand awareness
  • Sales experience
  • Route planning
  • Customer service expertise
  • Store relations
  • Product picking
  • Accurate money handling
  • Upbeat and outgoing attitude
  • Relationship building
  • Planning and organization
  • Verbal and written communication
  • Sales expertise
  • Customer service
  • Product knowledge
  • Product awareness
  • Decision-making
  • Online order processing

Timeline

Online Personal Shopper

Walmart
10.2022 - 03.2024

Cashier

Petsmart
06.2022 - 08.2022

Cashier

Acme Markets, Inc
02.2020 - 10.2021

Professional Cleaner

Independent Management
05.2016 - 07.2016

Childcare Assistant

Private Home
03.2013 - 09.2015

Farm Hand

Private Residence
06.2010 - 11.2012

High School Diploma -

West Milford High School

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Hannah Brower