Haider Janjua

• Promoted to this designation with responsibilities including both execution and strategic planning to drive business growth.
• Devising Year Growth Plans and Provide Budgets for the Year 2023 and 2024.
• Enhanced Center performance by implementing innovative operational strategies and streamlining processes. Our Center went up from 14th Center to 6th Largest one in the city.
• Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth. Identified the KPI for every department and evaluated every employee accordingly!
• Cultivated a positive learning environment by fostering collaboration among staff members and promoting professional development opportunities.
• Cost effective allocation of resources to make sure that every operation flows smoothly
• Rewarded, coached, counseled and disciplined employees.
• Maintaining all the financial reports of the Center
• Conducted regular staff meetings to obtain feedback on important issues.
• Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
• Cost and benefit analysis is a repetitive task for this department
• Present monthly reports to Business Partners, using Excel and PowerBI Dashboard.
• Utilized data-driven insights to influence and guide key business decisions

Achievements

• Center achieved the “Last Mile Challenge” for the year 2022
• Massive increase in business revenue. Increased from 2.2 Million to 5.7 Million in two years.
• Achieved the Year Target of 2022 and 2023

• Spearheaded overall operations across Academics, Marketing, and Accounts departments, ensuring smooth execution of strategic growth plans.
• Translated business objectives into departmental goals and KPIs, driving performance through regular monitoring and corrective actions.
• Conducted data analysis on student engagement, staff performance, and business growth to support decision-making and optimize processes.
• Collaborated with the marketing team to analyze campaign results and refine strategies, improving lead generation and conversions.
• Led hiring initiatives across departments; conducted interviews, onboarding, and comprehensive training programs for new recruits.
• Implemented structured performance evaluations and coaching sessions to enhance employee effectiveness and address performance gaps.
• Mentored and developed cross-functional teams, fostering a culture of accountability, motivation, and continuous learning.
• Oversaw procurement and resource allocation to maintain operational efficiency within budget.
• Maintained quality assurance by ensuring strict adherence to SOPs and organizational standards across departments.
• Organized regular team meetings to resolve departmental challenges and align on priorities and targets.
• Ensured monthly business development targets were met through close coordination with marketing and admissions teams.
• Introduced initiatives to enhance student satisfaction and engagement through extracurricular events, seminars, and workshops.
• Provided personal mentorship and support to students, contributing to a positive academic experience.
• Conducted internal audits and performance evaluations at other centers to ensure compliance and operational consistency.
• Used performance metrics and feedback data to identify improvement areas, refine workflows, and boost overall productivity.

Achievements

• Best Achievement Award for “Growth in Booking Confirmation”
• Best Achievement Award for “Team Leader”
• Business Resilience Award in Year 2021 for Sustaining the Business during Covid-19, despite of all the challenges.

• Managed all academic operations for 22 ongoing batches, ensuring smooth scheduling, faculty readiness, and classroom infrastructure adequacy.
• Recruited, trained, and supervised highly qualified faculty, fostering a student-centric academic culture focused on performance and retention.
• Planned and executed monthly faculty development programs and maintained proper training documentation.
• Led continuous academic quality assurance through student feedback, performance evaluations, and curriculum compliance.
• Designed and implemented assessment tools to monitor student progress, enabling data-driven instruction adjustments.
• Analyzed failure trends and attendance data to identify academic gaps and applied targeted interventions.
• Developed and managed assessment schedules including IT exams, semester-end evaluations, and final projects/e-projects.
• Oversaw all external exam processes and ensured timely closure of semesters and courses with complete documentation.
• Introduced systems for tracking and consolidating student progress reports and certification records.
• Conducted regular Academic Reviews and presented reports to the FSO, showcasing performance improvements.
• Boosted academic performance metrics, raising average academic review scores from 65% to 84% through strategic planning.
• Arranged student career counseling sessions every quarter to improve motivation, goal setting, and academic commitment.
• Facilitated on-campus recruitment drives and prepared students through mock interviews and soft skills workshops.
• Organized academic seminars and technical sessions to enhance student engagement and industry awareness.
• Streamlined academic workflows, resulting in improved departmental efficiency and standardized documentation processes.