Hafsa Masood
Communication Specialist
Karachi
Summary
Experienced professional with a diverse background in graphic design, sales, marketing, and customer support. Successfully transitioned from a graphics intern to a sales and marketing expert, showcasing adaptability and growth. Developed strong problem-solving skills and became a customer support maestro, consistently resolving issues and building lasting relationships. Passionate news enthusiast combining creativity with operational expertise to deliver exceptional results.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Vendor Operations Executive
Snoonu
3 2022 - Current
- Investigated and minimized late orders through strategic coordination
- Streamlined order acceptance processes with vendors
- Resolved merchant concerns and provided timely solutions
- Ensured accurate billing and resolved discrepancies with finance
- Negotiated deals and maintained strong merchant relationships.
Hum News Intern
Hum Network Limited
08.2023 - 09.2023
- Proficiently curated news from various newspapers for broadcast and publication
- Ensured accuracy and relevance of selected stories for media content
- Collaborated with teams to prioritize news content effectively
- Supported on-air teams with comprehensive briefings
- Maintained an organized and updated database of news sources
- Gained valuable insights into media ethics and standards.
Chat and Customer Service Executive
Swag kicks (e-Commerce)
08.2022 - 07.2023
- Built relationships with customers, explained product benefits, escalated issues promptly, and processed orders efficiently
- Analyzed trends, handled calls, chats, and emails, offering personalized assistance for informed purchases
- Inquired courteously, tracked cases, and contributed to policy development while staying informed about product updates.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Sales and Marketing
Xpert Global Services
07.2019 - 06.2022
- Resolved customer challenges with relevant products, stayed calm in high-stress situations, built rapport, assisted with product location, created positive first impressions, answered inquiries, generated sales leads, and maintained store appearance.
Graphic Designer Intern
Alliance advertising and marketing company
04.2019 - 06.2019
- Created visual content to enhance online campaigns and engage audiences
- Developed impactful messaging through captivating and emotionally-driven visuals.
- Expanded skillset through continuous learning, attending industry events, and staying current with design trends and software updates.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Education
Bachelor of Science - Mass Communications
University of Karachi
Karachi, Pakistan 01.2023 - Current
Diploma in Graphics & Web Designing - Art
Arena Multimedia Karachi
Karachi, Pakistan 06.2019 - 08.2020
Skills
Marketing
Interviewing
Company policy adherence
Critical thinking
Creative problem solving
Writing skills
Relationship building
Marketing
Certification
Domino : English Learning Course, 09/01/2015
Languages
English
Urdu
Software
Adobe Photoshop
Adobe Illustrator
Adobe Premiere Pro
Capcut
Adobe lightroom
Asana
Slack
Shopify
Dial up
Dialer 360
CRM
Timeline
Hum News Intern
Hum Network Limited
08.2023 - 09.2023
Bachelor of Science - Mass Communications
University of Karachi
01.2023 - Current
Chat and Customer Service Executive
Swag kicks (e-Commerce)
08.2022 - 07.2023
Sales and Marketing
Xpert Global Services
07.2019 - 06.2022
Diploma in Graphics & Web Designing - Art
Arena Multimedia Karachi
06.2019 - 08.2020
Graphic Designer Intern
Alliance advertising and marketing company
04.2019 - 06.2019
Vendor Operations Executive
Snoonu
3 2022 - Current
Similar Profiles
Patrick EffahPatrick Effah
Delivery Driver at SnoonuDelivery Driver at Snoonu
Amna ZahoorAmna Zahoor
Software Test Engineer at SnoonuSoftware Test Engineer at Snoonu
Mohamed SadiqueMohamed Sadique
Customer Service Coordinator at SnoonuCustomer Service Coordinator at Snoonu