Habib Ahmed
Customer Support Representative
Karachi, Sindh
Summary
Dynamic customer support and business development professional with a proven track record at IBEX Global and AA Japan. Expert in complaint handling and customer success management, fostering strong client relationships and delivering tailored solutions. Recognized for adaptability and a friendly approach, consistently enhancing customer satisfaction and driving repeat business.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Representative
IBEX Global
2024.09 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Currently training newly hired batches to get them to the level of expertise they need to talk to a customer.
Business Development Executive
AA Japan
Karachi, Sindh
2023.06 - 2024.01
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Education
A-LEVELS - Commerce
Credo College
Gulshan E Iqbal Block 6 2022.08 - 2024.06
O Levels - Computer Science
Veritas Schooling System
Gulshan E Iqbal Block 4 2020.08 - 2022.06
Skills
Customer service excellence
Complaint handling
Customer success management
Friendly and patient
Adaptability
Timeline
Customer Support Representative
IBEX Global
2024.09 - Current
Business Development Executive
AA Japan
2023.06 - 2024.01
A-LEVELS - Commerce
Credo College
2022.08 - 2024.06
O Levels - Computer Science
Veritas Schooling System
2020.08 - 2022.06