GUL AHMED
OFFICE ASSISTANT AND HOTEL MANAGEMENT
Karachi, Sindh
Summary
Proven team player with a track record of enhancing guest and customer satisfaction at Avari Towers Karachi through exceptional service and efficient problem resolution. Skilled in maintaining confidentiality and optimizing packing processes, evidenced by a significant improvement in order accuracy. Demonstrates reliability, personal grooming standards, and a keen sense of security awareness.
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Multilingual professional with successful history as Bellman for more than 10 years. Patient and dedicated with understanding of various cultures.
Overview
24
24
years of professional experience
Work History
BELL BOY
AVARI TOWERS KARACHI
03.2013 - Current
- Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Promoted a positive hotel image by consistently providing excellent customer service to guests and addressing their needs.
Office Assistant
DEUTSEHE BANK
08.2003 - 03.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
PACKING SUPERVISOR
KOHINOOR MILLS
01.2001 - 03.2002
- Implemented innovative solutions to address common challenges in the packing process, leading to improved outcomes.
- Boosted employee morale through recognition programs and open communication channels.
- Increased order accuracy by implementing a thorough quality control system.
- Identified areas for improvement in packing processes, leading to continuous optimization efforts.
Education
High School Diploma -
GOVERNMENT HIGH SCHOOL JARRAL
Abbottabad, Khyber Pakhtunkhwa, Pakistan 04.2001 -
Skills
Personal grooming standards
Reliability and punctuality
Team player mentality
Security awareness
PLAYING CRICKET,BODY BUILDING , WEIGHT LIFTING
Playing and Watching Cricket is my Favorite Hobby, Body Building and Gyms Exercise is also on priorities.
Timeline
BELL BOY
AVARI TOWERS KARACHI
03.2013 - Current
Office Assistant
DEUTSEHE BANK
08.2003 - 03.2012
High School Diploma -
GOVERNMENT HIGH SCHOOL JARRAL
04.2001 -
PACKING SUPERVISOR
KOHINOOR MILLS
01.2001 - 03.2002
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