Grant Johnson
Mitchell
Summary
Dynamic entrepreneur with extensive experience as a Scooter's Coffee Franchisee at Shack Coffee, LLC. Proven track record in operations management and brand compliance, successfully negotiating supplier contracts to reduce costs. Adept at fostering customer relationships and enhancing service quality, leading to increased client retention and satisfaction.
Overview
14
14
years of professional experience
Work History
Scooter's Coffee Franchisee
Shack Coffee, LLC
01.2021 - Current
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
Owner
Metal Shack Inc.
09.2015 - Current
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Owner
The Curbing Edge, LLC
02.2011 - 08.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
No Degree - Finance
University of South Dakota
Vermillion, SDSkills
- Brand compliance
- Franchise relations
- Operations management
- Business networking
- Performance analysis
- Marketing expertise
- Sales monitoring
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Scooter's Coffee Franchisee
Shack Coffee, LLC
01.2021 - Current
Owner
Metal Shack Inc.
09.2015 - Current
Owner
The Curbing Edge, LLC
02.2011 - 08.2018
No Degree - Finance
University of South Dakota
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