GLENDA LAJOIE

• Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
• Managed and monitored priority order progress and facilitated fulfillment.
• Invoiced and received payment for customer orders.
• Handled all past due accounts.
• Manufactured smoked dog bones: Smoking, packaging, packing and shipping.

Lifeguard

Front Desk

Facility Operations and tasks

Teach Swimming Lessons

Teach Aquatic Classes

Open/Close Facility

• Documented and routed business correspondence to manage office paperwork.
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
• Collected payments, issued receipts and updated accounts to reflect new balances.
• Maintained business records by updating customer information.
• Created roof estimates through Xactimate.
• Negotiated and interacted with insurance agents to help homeowners receive maximum benefits from policies.
• Worked with large sales team to facilitate contracts and close insurance claims.
• Tracked roofing supply purchases for maximum rebate benefits.
• Reconciled insurance claims and payments.

• Handled day to day operations of window cleaning business.
• Created estimates and invoices for commercial window cleaning, tuck-pointing, caulking, and other high rise jobs.
• Balanced bank statements, handled payroll, and all accounting aspects of business.