Ginger Eiss
Belle Fourche
Summary
Creative Customer Service Rep. with 19 + years of experience. Accustomed to keeping orderly work areas, retail display cases and kitchen work areas. Successful at managing multiple priorities. Possesses outstanding customer service skills.
Overview
25
25
years of professional experience
Work History
Bakery Clerk
Safeway
07.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Teacher
Journey Homeschool Tutoring Program
08.2022 - 10.2023
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
Barista
Wild Magnolia
07.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
Administrative Assistant
Mountain View Baptist Church
02.2017 - 03.2020
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar
- Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
- Utilized QuickBooks to generate financial statements and create reports
- Coordinated equipment maintenance and repairs to maintain office productivity
- Prepared weekly bulletins and PowerPoint presentations
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Senior Customer Assistance Rep
Enterprise Rent-a-Car
04.2005 - 05.2014
- Maintained cleanliness of the office and the vehicles
- Coordinated routine maintenance of vehicles
- Assisted customers with product inquiries, ensuring satisfaction with prompt responses.
- Resolved customer complaints to improve overall service experience.
- Strengthened customer loyalty with personalized service and attentive listening.
- Coordinated with team members to streamline resolution of customer issues.
- Developed rapport with clients, fostering a positive atmosphere for customer interactions.
- Managed incoming calls and emails to provide efficient customer support.
- Supported sales efforts by providing detailed product information to potential buyers.
Barista
Two Pines Lodge
07.2004 - 03.2005
- Prepared bank deposits
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Head Front Desk Clerk
Howard Johnson Express Inn
02.2003 - 07.2004
- Night auditor
- Responsible for setting up the continental breakfast and preparing it for the next day
- Was responsible for scheduling shifts
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries or concerns promptly.
- Provided recommendations on local attractions and dining options, enhancing guest experiences during their stay.
- Utilized strong communication skills to handle phone calls professionally while addressing inquiries or directing callers appropriately within the hotel''s organization structure.
- Trained new front desk team members, ensuring consistency in excellent guest service delivery across the team.
- Participated in regular team meetings, providing valuable insights for continuous improvement within the front desk department.
- Handled reservation bookings accurately, reducing booking errors and maximizing occupancy rates.
- Collected room deposits, fees, and payments.
Owner/Operator
Croc's Up and Over
02.2000 - 02.2003
- Buyer for merchandise
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Coordinated special events including anniversary sale and seasonal promotions with live remote broadcasts
- Customer Assistance including cashier duties
- Managed day-to-day business operations.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - General Studies
ANTELOPE VALLEY COLLEGE
Lancaster, CA05.1999
Skills
- Conversational in American Sign Language
- Baking and cake decorating
- Customer satisfaction
- Food handling safety
- Phone etiquette
- Cash register operation
- Product merchandising
Timeline
Bakery Clerk
Safeway
07.2024 - Current
Teacher
Journey Homeschool Tutoring Program
08.2022 - 10.2023
Barista
Wild Magnolia
07.2022 - 07.2023
Administrative Assistant
Mountain View Baptist Church
02.2017 - 03.2020
Senior Customer Assistance Rep
Enterprise Rent-a-Car
04.2005 - 05.2014
Barista
Two Pines Lodge
07.2004 - 03.2005
Head Front Desk Clerk
Howard Johnson Express Inn
02.2003 - 07.2004
Owner/Operator
Croc's Up and Over
02.2000 - 02.2003
No Degree - General Studies
ANTELOPE VALLEY COLLEGE
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