Gillian Shelton
Madison
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Bartender and Server
Sanford Health
Sioux Falls
2025.01 - Current
- Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
- Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
- Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
- Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences
- Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly
Assistant Manager/Barista
Calamity Janes
Custer
2024.09 - 2024.12
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
Waitress/Hostess/Expo/Lead Busser
WR Hospitality
Custer
2022.05 - 2024.09
- Managed a team of hostesses, ensuring smooth operations and exceptional customer service
- Trained new host staff on proper greeting procedures, reservation management, and guest communication
- Created a welcoming atmosphere by coordinating decorations for special occasions such as holidays or themed events
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Managed a high volume of tables during peak hours while maintaining attention to detail and delivering personalized service
- Handled cash transactions accurately and efficiently using POS system, reconciling cash drawer at the end of each shift
Education
Bachelor of Science - Computer Science
Dakota State University
Madison, SD 2024.05 - 2025.12
Custer JR/SR High School
Custer, South DakotaSkills
- Problem solving
- Team collaboration
- Time management
- Customer service
- Project management
- Cash handling
- ABC standards
- Safe serving practices
- Team player attitude
- Food preparation
- Highly reliable
- Memory retention
- Outstanding customer service
Timeline
Bartender and Server
Sanford Health
2025.01 - Current
Assistant Manager/Barista
Calamity Janes
2024.09 - 2024.12
Bachelor of Science - Computer Science
Dakota State University
2024.05 - 2025.12
Waitress/Hostess/Expo/Lead Busser
WR Hospitality
2022.05 - 2024.09
Custer JR/SR High School