Genevieve Jackson
Sioux Falls
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Smoothie King
Sioux Falls
06.2023 - 09.2025
- Trained new employees on product preparation and customer service protocols.
- Managed inventory levels and facilitated timely restocking of supplies.
- Communicated effectively with team members to enhance workflow and efficiency.
- Checked orders for quality and completeness.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Cleaned and organized workstations to maintain a safe environment.
- Assisted team members with food assembly and presentation for service.
- Stocked supplies in the kitchen to ensure availability during busy shifts.
- Cleaned kitchen areas, equipment and utensils.
Sales Associate
Hallmark
Sioux Falls
11.2024 - 04.2025
- Stocked shelves with merchandise, ensuring timely replenishment of popular items.
- Handled returns and exchanges, ensuring compliance with store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Cashier
Little Caesars
Sioux Falls
09.2022 - 04.2023
- Maintained cleanliness and organization of cashier area during busy shifts.
- Assisted customers with menu selections and answered questions about products.
- Handled cash, credit, and gift card payments accurately and securely.
- Provided friendly customer service to enhance overall dining experience.
- Answered customer questions and provided store information.
Education
Harrisburg Highschool
Harrisburg, SDSkills
- Customer service
- Employee training
- Inventory management
- Team collaboration
- Problem solving
- Communication skills
- Customer service management
- Positive attitude
Languages
English
Native/ Bilingual
American Sign Language
Limited
Timeline
Sales Associate
Hallmark
11.2024 - 04.2025
Shift Leader
Smoothie King
06.2023 - 09.2025
Cashier
Little Caesars
09.2022 - 04.2023
Harrisburg Highschool