Problem Solve/Receiving Inbound at BOI2 December 2020 - July 2021
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Helped execute and solve over hundreds of problems throughout the day from simple damaging item out to finding what shipment a select item had been shipped on.
- Was tasked to receive in 10s of pallets at a time making sure that every item on said pallet was counted and identified correctly.
- Both problem solve and receiving helped me learn more about the applications like FC Research, Mobile Receive, Sideline, and much more.
Other Duties Performed in BOI2 December 2020 - July 2021
- Helped train the DEN4 AM's for inbound duties.
- Received in Trailers.
- Acted as PG 2 times for extended days.
- Helped train new hires on the spot.
- Helped carry out hundreds of customer wants and needs.
- Worked though the back half of one peak season and thought the whole prime week putting out about 800k packages for customers.
Transferred to DEN4 in July 2021 for launch
- Transferred to DEN4 outbound AFE Pack.
- Taught me there is more to amazon than just a company .
AFE Pack at DEN4 in July 2021 - Present
- Acted as temporary PG 2 times for extended days, taught me the whole process of Inbound though Outbound.
- Good understanding of how to use all the outbound applications on the computer.
- Understanding of how to help keep the lines moving to SLAM to keep the process flow correct.
- Packed hundreds of customer orders a day to fulfill the wants of customers.
- Assisted others that were seeking help and assistance.
- Identified Master Pack and other defects with inventory getting sent out.
- Brought elevating problems to my peers when big problems arose that I couldn't fix or help
Ambassador/IOL/Problem Solve at DEN4 in July 2021 -Present
- Taught 5 groups of new hires from day one and day two, each group containing 6-10 people.
- Assisted associates that were needing help to improve rate and packing correctly.
- Work one on one with associates that were having a harder time understanding the pack process.
- Great speaking skills when talking to a group as a large and makes sure every associate understand what is being taught.
- IOL, searching and finding over 500 missing or misplaced items in one day.
- Organized all IOL problems on Excel and made it clear and easy for others to understand.
- Performed detailed training on over 25 new hires and worked with other Learning Ambassadors to perform evaluations.