Franklin Gross
Yankton
Summary
Mental health professional with strong foundation in therapeutic practices, crisis intervention, and patient advocacy. Consistently achieves positive outcomes through team collaboration, adaptability, and empathetic communication. Adept at managing diverse caseloads, maintaining confidentiality, and supporting colleagues in dynamic environments. Reliable and focused on delivering impactful mental health services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Associate
Human Services Center
08.2018 - Current
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Provided necessary resources and fostering a supportive environment for patients'' continued progress.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Promoted client self-advocacy by teaching coping skills and empowering individuals in their recovery journey.
- Improved treatment outcomes with thorough documentation of patients'' progress and timely communication to mental health professionals.
- Contributed to a positive therapeutic environment through consistent engagement in professional development opportunities.
- Established rapport with patients through active listening, empathy, and non-judgmental interactions.
Vision Center Manager
Walmart
09.2015 - 08.2018
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
- Enhanced customer experience by implementing effective staff training and development programs.
- Implemented comprehensive loss prevention strategies, resulting in reduced shrinkage rates and improved profitability.
- Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
Education
Diploma - Practical Nursing
Western Iowa Tech Community College
Sioux City, IA05-2025
Skills
- Patient observation
- Self-care techniques
- Motivational interviewing
- Clinical documentation
Certification
- CPR certified from 2018-current.
Timeline
Mental Health Associate
Human Services Center
08.2018 - Current
Vision Center Manager
Walmart
09.2015 - 08.2018
Diploma - Practical Nursing
Western Iowa Tech Community College
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