Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Florence Francois

Santo Domingo Este

Summary

Willing to contribute my work experience and knowledge for the development and benefit of the company. Dedicated customer service specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Thryv Success Specialist I (Calls)

Thryv
05.2024 - Current
  • Experience in calls for customer support, multitasking, troubleshooting and follow up of technical software support

Customer Service Associate (Tickets/Emails/Chat)

Hire Horatio
Santo Domingo
06.2023 - 05.2024
  • Product knowledge/sales support with FLO Vitamins by O Positiv

Customer Service Associate (Emails/Calls)

Hire Horatio
Santo Domingo
08.2022 - 12.2022
  • Experience in emails for customer support
  • Escalation calls for customer satisfaction

Education

College - Law & Political Science

APEC University
07-2026

Extracurricular Certificate - Toastmasters Course

Escuela Nacional De Locución Profesor Otto Rivera
Locu
01.2024

High School -

Centro Educativo Las Americas
01.2022

Primary School -

PS. 28 NY
United States
01.2014

Skills

  • Native English
  • Gorgias & Salesforce Software Trained
  • CRM-focused support
  • Experience in customer service
  • Management of social networks
  • Management of Microsoft Office Platforms
  • Punctuality
  • Teamwork

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional

Timeline

Thryv Success Specialist I (Calls)

Thryv
05.2024 - Current

Customer Service Associate (Tickets/Emails/Chat)

Hire Horatio
06.2023 - 05.2024

Customer Service Associate (Emails/Calls)

Hire Horatio
08.2022 - 12.2022

College - Law & Political Science

APEC University

Extracurricular Certificate - Toastmasters Course

Escuela Nacional De Locución Profesor Otto Rivera

High School -

Centro Educativo Las Americas

Primary School -

PS. 28 NY
Florence Francois