Florence Francois
Santo Domingo Este
Summary
Willing to contribute my work experience and knowledge for the development and benefit of the company. Dedicated customer service specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Thryv Success Specialist I (Calls)
Thryv
05.2024 - Current
- Experience in calls for customer support, multitasking, troubleshooting and follow up of technical software support
Customer Service Associate (Tickets/Emails/Chat)
Hire Horatio
Santo Domingo
06.2023 - 05.2024
- Product knowledge/sales support with FLO Vitamins by O Positiv
Customer Service Associate (Emails/Calls)
Hire Horatio
Santo Domingo
08.2022 - 12.2022
- Experience in emails for customer support
- Escalation calls for customer satisfaction
Education
College - Law & Political Science
APEC University
07-2026
Extracurricular Certificate - Toastmasters Course
Escuela Nacional De Locución Profesor Otto Rivera
Locu01.2024
High School -
Centro Educativo Las Americas
01.2022
Primary School -
PS. 28 NY
United States01.2014
Skills
- Native English
- Gorgias & Salesforce Software Trained
- CRM-focused support
- Experience in customer service
- Management of social networks
- Management of Microsoft Office Platforms
- Punctuality
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Timeline
Thryv Success Specialist I (Calls)
Thryv
05.2024 - Current
Customer Service Associate (Tickets/Emails/Chat)
Hire Horatio
06.2023 - 05.2024
Customer Service Associate (Emails/Calls)
Hire Horatio
08.2022 - 12.2022
College - Law & Political Science
APEC University
Extracurricular Certificate - Toastmasters Course
Escuela Nacional De Locución Profesor Otto Rivera
High School -
Centro Educativo Las Americas
Primary School -
PS. 28 NY
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