Farooq John
Karachi
Summary
Experienced customer service professional with a proven track record of delivering exceptional customer experiences. Demonstrated expertise in the hospitality, retail, and banking industries, with a total of 12 years of experience. Consistently drive operational efficiency, improve client satisfaction, and foster team development in fast-paced environments. Possess strong problem-solving abilities, willingness to learn, and excellent communication skills.
Ready to take on new challenges and contribute to organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
2
2
Certification
Work History
ISLAMIC FINANCE EXECUTIVE
ABU DHABI ISLAMIC BANK
02.2024 - 07.2024
- Performed banking, and recommended tailored banking solutions to customers that aligned with their financial goals.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Complied with established internal controls and policies.
Sales Executive
Neowiz Marketing Management (DSA of Emirates NBD)
12.2021 - 07.2023
- Performed banking, and recommended tailored banking solutions to customers that aligned with their financial goals.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Complied with established internal controls and policies.
Career Break
Impact of Covid'19
03.2020 - 11.2021
- COVID'19 impacted the plan of relocation to Dubai, UAE. Visas and flights were stopped between March 2020 to October 2021.
- Alternatively, I turned my gardening hobby into small business of farming house plants in May 2020 and sold it with profit in September 2021.
Assistant Marketing Manager
Dolmen Mall
01.2018 - 02.2020
- Led a team of 12 executives at 2 different locations to meet performance, quality and service expectations.
- Evaluated existing practices and procedures to identify opportunities for the enhancement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and return on investment.
- Produced monthly reports using advanced Excel spreadsheet functions and powerpoint presentations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted marketing in event's planning and execution, campaigns and promotions.
JUNIOR MANAGER CUSTOMER SERVICES
Dolmen Mall
09.2016 - 01.2018
- Supervised a team of 9 officers at 2 locations to deliver hospitable, professional service while adhering to set service models
- Analyzed customer's data, collected through feedbacks, suggestions and complaints to prepare and deliver reports to various departments and senior management for services enhancement.
- Collaborated with upper management to improve customer service processes and support structures within the department.
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
CUSTOMER SERVICES OFFICER
Dolmen Mall
09.2012 - 09.2016
- Administrated the mall reception with up-to-date information in coordination with other department.
- Handled customer queries, complaints, lost and found articles and provided timely resolutions.
- Collected customer's feedback, suggestion and reported to management for consideration.
- Provided excellent customer care by responding to requests, assisting with mall navigation and amenities.
- Completed forms, reports, logs, and records to quickly handle all documentation for daily reporting.
- Assisted marketing team in an on-ground execution of events and marketing campaigns.
- Created and maintained detailed database to develop promotional sales.
Server
NANDO'S PAKISTAN
01.2010 - 09.2012
- Answered customers' questions, recommended items, and recorded order information
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs
Education
Bachelor of Commerce - Business Economics
University of Sindh
Jamshoro, Sindh, Pakistan12-2016
Skills
- Social Media/Social Networks
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Data analysis
- Process improvement
- Team building and leadership
- Staff assignments and supervision
- Documentation and reporting
- Performance evaluations
- Purchasing and procurement
- Administrative support
- Budgeting and reporting
- Customer relations
Personal Information
- Date of Birth: 11/21/85
- Nationality: Pakistani
Languages
English
Advanced
C1
Urdu
Proficient
C2
Certification
Generative AI Fundamentals - IBM
Jun 2024
Master Digital Marketing - LinkedIn Learning
May 2023
Timeline
ISLAMIC FINANCE EXECUTIVE
ABU DHABI ISLAMIC BANK
02.2024 - 07.2024
Sales Executive
Neowiz Marketing Management (DSA of Emirates NBD)
12.2021 - 07.2023
Career Break
Impact of Covid'19
03.2020 - 11.2021
Assistant Marketing Manager
Dolmen Mall
01.2018 - 02.2020
JUNIOR MANAGER CUSTOMER SERVICES
Dolmen Mall
09.2016 - 01.2018
CUSTOMER SERVICES OFFICER
Dolmen Mall
09.2012 - 09.2016
Server
NANDO'S PAKISTAN
01.2010 - 09.2012
Generative AI Fundamentals - IBM
Jun 2024
Master Digital Marketing - LinkedIn Learning
May 2023
Bachelor of Commerce - Business Economics
University of Sindh
Similar Profiles
MOHAMED SABEEK MUSTHAFAMOHAMED SABEEK MUSTHAFA
Administrative Executive at Abu Dhabi Islamic BankAdministrative Executive at Abu Dhabi Islamic Bank
Hamdy IbrahimHamdy Ibrahim
Senior Relationship Officer at Abu Dhabi Islamic BankSenior Relationship Officer at Abu Dhabi Islamic Bank
ANAS MADMUJANAS MADMUJ
Business Service Officer at Abu Dhabi Islamic Bank (ADIB)Business Service Officer at Abu Dhabi Islamic Bank (ADIB)