Dedicated professional with strong customer service skills and management experience. Proven ability to build client relationships and provide exceptional support in the insurance industry.
Overview
10
10
years of professional experience
Work History
Insurance Agent
Aflac
Rapid City SD
09.2025 - Current
Developed client relationships through effective communication and personalized service.
Assisted clients in understanding insurance products and coverage options.
Conducted needs analysis to identify appropriate insurance solutions for clients.
Provided ongoing support to policyholders, addressing inquiries and concerns promptly.
Floor Manager
Kadoka Gas N' Go
Kadoka, SD
09.2023 - 09.2025
Supervised daily operations to ensure efficient workflow and high-quality customer service
Trained and mentored staff on best practices and operational procedures
Implemented inventory management strategies to optimize stock levels and reduce waste
Developed employee schedules to maintain adequate staffing during peak hours
Receptionist
Americas Best Value Inn
Kadoka, SD
05.2020 - 09.2023
Managed front desk operations, ensuring efficient guest check-ins and check-outs.
Handled phone inquiries, providing accurate information about hotel services and local attractions.
Assisted guests with requests, enhancing overall customer satisfaction and experience.
Provided assistance in fixing appliances such as TV's, refrigerators, basic plumbing, etc.
Waitress
Sunset Grill
Kadoka, SD
05.2016 - 05.2019
Provided exceptional customer service to enhance guest satisfaction and loyalty.
Managed multiple tables efficiently, ensuring timely service and accurate order delivery.
Collaborated with kitchen staff to streamline food preparation and improve service speed.
Trained new employees on restaurant policies, procedures, and customer interaction techniques.
This was my main summer job growing up, it was a crucial part of developing my work ethic.