Esha Azhar
Karachi, Sindh
Summary
Efficient, accurate and detail-oriented with an innate drive to provide exceptional service. Motivated, offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. Seeking for an employment where I can contribute my knowledge and utilize my skills. Aiming for more experience and wanting to learn more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew
Airblue
03.2023 - Current
- Prioritizing the safety and security of the passengers on-ground and in-flight.
- Responsible for the proper execution of her duties, those are related to safety of the aircraft and its occupants and are specified in the instructions and procedures laid down in the safety procedures manual.
- Must be knowledgeable in all safety and emergency procedures, First Aid and In-flight services.
- Attend the passenger’s needs and provide high level of customer service.
Customer Service Representative
IBEX Global - The Resource Group
10.2020 - 11.2021
- Meet personal/team KPI targets every month.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Intermediate - Commerce
Government Degree Girls College Shaikh Zaid Centre
Karachi, Sindh, Pakistan12.2021
Skills
- Adaptable and flexible
- Good communication skills
- Safety awareness
- Relationship/team building
- Knowledgeable of on-ground and in-flight services
- First Aid/Cpr
- Microsoft Office (Word, Excel & PowerPoint)
Certification
- DANGEROUS GOODS REGULATIONS
Airblue Training Centre (CAA Pakistan Approved Training Facility)
04/2023 - 04/2025
- CREW RESOURCE MANAGEMENT COURSE
Airblue Training Centre (CAA Pakistan Approved Training Facility)
04/2023 - 04/2025
- AVIATION SECURITY COURSE
Airblue Training Centre (CAA Pakistan Approved Training Facility)
05/2023 - 05/2025
- SAFETY MANAGEMENT SYSTEM COURSE
Airblue Training Centre (CAA Pakistan Approved Training Facility)
05/2023 - 05/2025
Languages
Urdu
Native language
English
Proficient
C2
Reference
Will provide if needed.
Timeline
Cabin Crew
Airblue
03.2023 - Current
Customer Service Representative
IBEX Global - The Resource Group
10.2020 - 11.2021
Intermediate - Commerce
Government Degree Girls College Shaikh Zaid Centre
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