Erica Sunde
Sioux Falls
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
K-5 Manager
Boys & Girls Club of the Sioux Empire
07.2024 - Current
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Streamlined communication processes to foster transparency among departments.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and families
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with other community agencies, as well as the Sioux Falls School District to enhance our reputation and creating opportunities for students and families.
CONNECTIONS COORDINATOR
Boy & Girls Club of the Sioux Empire
07.2023 - Current
- Educated resource for students and parents as well as an educational advocate
- Excelled at leading, planning and participating in family engagement activities
- Maintained well-organized digital and hardcopy filing systems
- Experienced content writing and editing
- Performed operations efficient with expert administrative management of back-end needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Tracked project progress, identified and resolved obstacles
- Dealt professionally with team members and clients to enhance relationships
- Scanned and saved PDF and Word documents into electronic files and folders
- Resolved escalated customer complaints and answered questions regarding policies and procedures
YOUTH DEVELOPEMENT COORDINATOR
Boys & Girls Club of the Sioux Empire
09.2019 - 07.2023
- Launched new program activities based on student population needs
- Supported office personnel with errands, paperwork and data entry
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Aligned operations with objectives set by senior management and board of directors
- Instructed employees on how to handle difficult questions or problems
- Preserved customer loyalty by quickly and completely resolving complaints
- Created a space where employees could continuously grow in knowledge and enhance abilities
- Encouraged employees to independently resolve problems and disputes
Education
Bachelor of Arts (B.A.) - Fine Arts & Media Studies
University of Sioux Falls
05-2023
Skills
- Adobe Creative Suite
- Social media marketing
- Documentation and Reporting
- Teamwork and Collaboration
- Oral And Written Communication
- Digital Marketing
- Team leadership
- Decision-making
- Time management
Awards
Boys & Girls Club of the Sioux Empire Innovation Award, 2023
Timeline
K-5 Manager
Boys & Girls Club of the Sioux Empire
07.2024 - Current
CONNECTIONS COORDINATOR
Boy & Girls Club of the Sioux Empire
07.2023 - Current
YOUTH DEVELOPEMENT COORDINATOR
Boys & Girls Club of the Sioux Empire
09.2019 - 07.2023
Bachelor of Arts (B.A.) - Fine Arts & Media Studies
University of Sioux Falls
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