Erica Rainford
Keystone
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing team member performance, and guiding and motivating new talent.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Xanterra Parks & Resorts
Keystone
06.2025 - Current
- Assisted team with daily operational tasks and customer service inquiries.
- Coordinated training sessions for new employees on company policies and procedures.
- Prepared and delivered high-quality catering services for diverse events.
- Assisted in menu planning and food selection based on client preferences.
- Coordinated food presentation to ensure visual appeal and freshness.
- Maintained cleanliness and organization of food preparation areas during service.
Prepared Foods Team Leader
Metropolitan Market
Kirkland
04.2013 - 06.2025
- Supervised prepared foods department staff and coordinated daily operations.
- Trained team members on product preparation and customer service techniques.
- Collaborated with kitchen staff to create new menu offerings and seasonal items.
- Managed customer inquiries and resolved issues in a timely manner.
- Monitored product quality and freshness, discarding outdated items promptly.
- Facilitated team meetings to discuss goals, updates, and process improvements.
- Cross-merchandised products with other departments to boost overall sales.
- Ensured the safety and sanitation of all food products in accordance with company regulations.
- Coordinated scheduling of employees according to business needs while minimizing labor costs.
- Maintained accurate records of product inventories, ordering new items when necessary.
- Monitored employee performance, providing feedback and coaching as needed to improve efficiency.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
Tahoma Sr. High School
Covington, WA06-2004
Skills
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Recruiting and interviewing
- Employee scheduling
- Budgeting and finance
- Policy enforcement
- Coaching and mentoring
- Scheduling and planning
- Team member training and development
- Team leadership
- Task delegation
Affiliations
Volunteer Activities Coordinator Assistant
Timeline
Assistant Manager
Xanterra Parks & Resorts
06.2025 - Current
Prepared Foods Team Leader
Metropolitan Market
04.2013 - 06.2025
High School Diploma -
Tahoma Sr. High School