Emily Shaffer
Sioux Falls
Summary
Hi there! My name is Emmy, and I've been working in different receptionist and customer service roles since 2021. I've had the opportunity to work in various positions, gaining new experiences and developing different skills and tools. I'm always ready to handle any task that comes my way and always have a smile on my face when I walk through the door. I'm a quick learner and I know how to talk to just about anyone! I work hard and show up early, and I'm eager to demonstrate my abilities to you. I'm also hoping to pursue a degree in medical coding and billing in the future.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Technician
Vitality Chiropractic
Sioux Falls
03.2024 - 04.2025
- In my role, I assume numerous responsibilities, including administering various therapies to patients, monitoring them during therapy sessions, and providing specialized therapies tailored to each patient's needs.
- Additionally, I'm responsible for meticulously documenting patient visits through comprehensive insurance notes and preparing everything for the day, including opening the clinic, prepping the daily deposit, processing checks into the bank account, and verifying our insurance coverage for incoming patients.
- I handle patient check-in and check-out procedures, reschedule appointments, and contact patients regarding any late appointments or any potential questions.
- I also spend a significant portion of my time to interacting with insurance representatives, lawyers, and hospitals to gather relevant information and ensure accurate patient records.
- Coordinated insurance verification and claims processing.
- Educated patients about chiropractic care to help achieve health goals.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Compiled and organized patient records, ensuring confidentiality and compliance.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Assisted chiropractors in patient care, including setting up treatment rooms.
- Performed routine clinical tasks to support patients and doctors.
- Performed administrative tasks such as scheduling appointments, answering phones, filing paperwork, and accepting payments.
- Reviewed medical records with Chiropractor prior to administering treatments.
- Performed patient intake procedures, including health history documentation.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Operated therapeutic equipment under chiropractor supervision.
Front Desk Receptionist
StretchLab
Sioux Falls
04.2023 - 04.2024
- I've been with StretchLab since its opening in April 2023.
- My responsibilities include handling incoming phone calls and appointment requests, providing customer service support, and acting as tech support for our mobile app.
- Additionally, I clean around the studio and ensure that each bench is reset before the next member uses it.
- I assist our flexologists with any necessary schedule changes or miscellaneous tasks they need help with.
- I also sell memberships to incoming prospects and monitor the recommendations of our flexologists regarding a regimen for each person.
- I base my sales strategy on these recommendations to increase my chances of making successful sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
Front Desk Receptionist
Row House
Sioux Falls
07.2022 - 04.2023
- I schedule clients for classes, assist in setting up memberships, and help clients with any and all account issues, as well as clean the studio front and back, handle customer service needs on all ends and make outreach calls daily to bring in new customers!
- Created effective outreach campaigns through email, direct mail, social media.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Participated in fairs, grand openings and other community and sponsorship events to promote organization.
- Advised customers on how they can maximize their use of available resources.
- Identified opportunities for cross-selling additional products or services.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Participated in training sessions to improve product knowledge and sales techniques.
Lash Consultant
Amazing Lash Studio
Sioux Falls
09.2021 - 05.2022
- I schedule appointments for people on a daily basis, I process paperwork and do quite a bit of customer service work to help our company flourish.
- I do various cleaning duties as well to keep the studio clean and complete various day to day tasks like reaching out to clients to follow up on their service, as well as to confirm appointments times.
- Collaborated with colleagues on developing innovative ideas to attract more customers.
- Provided recommendations for additional treatments that may enhance customer's look.
- Recommended suitable eye makeup styles that complement the customer's natural lashes.
- Kept track of customer services and preferences for future reference.
- Demonstrated expertise in various eyelash extension techniques such as classic, volume, hybrid.
- Resolved any complaints or issues promptly while maintaining a positive attitude.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Retained members by delivering exceptional service for lash needs.
- Laundered linens and restocked treatment rooms to prepare for new clients.
- Advised clients on proper aftercare techniques to ensure long-lasting results.
Front Desk Associate
Massage Envy
Sioux Falls
05.2021 - 09.2021
- I make appointments, manage memberships, take phone calls, ensure the clinic is in excellent condition for the clients, and make sure the massage therapists have their rooms ready for their next clients.
- Give tips on skin care and inform clients about our services and products, and run different reports and check clients in.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Handled incoming and outgoing mail and packages.
Education
High school diploma -
lincoln high school
Sioux Falls, SD05.2020
Skills
- Conflict management
- Merchandising
- Pricing
- Operating systems
- Customer service
- IOS
- Documentation review
- HIPAA
- Retail sales
- Upselling
- Data entry
- Communication skills
- Google Docs
- Typing
- Social media management
- Sales
- Retail Sales
- Guest services
- Phone etiquette
- Medical terminology
- Microsoft Word
- Presentation skills
- Cash handling
- Windows
- Organizational skills
- Computer skills
- Customer support
- Data collection
- English
- Technical support
- Mac OS
- Front desk
- Patient care
- Therapy administration
- Insurance verification
- Patient documentation
- Appointment scheduling
- Clinical support
- Conflict resolution
- Time management
- Problem solving
- Medical office assistant
- Certified medical assistant
- Willingness to learn
- Patient assessments and care
- Medical terminologies
- Excellent communication
- Professionalism
- Time management mastery
Certification
Driver's License, 05/01/23, 05/01/27
Personal Information
Authorized To Work: Yes
Timeline
Chiropractic Technician
Vitality Chiropractic
03.2024 - 04.2025
Front Desk Receptionist
StretchLab
04.2023 - 04.2024
Front Desk Receptionist
Row House
07.2022 - 04.2023
Lash Consultant
Amazing Lash Studio
09.2021 - 05.2022
Front Desk Associate
Massage Envy
05.2021 - 09.2021
High school diploma -
lincoln high school