Emma Claren
North Sioux City,SD
Summary
Dynamic Front Desk Ambassador at CNOS with expertise in guest relations and hospitality services. Proven ability to enhance customer experiences through effective communication and active listening. Skilled in cash handling and proficient in Microsoft Office, consistently ensuring smooth operations and fostering positive interactions to build lasting relationships.
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful clinic setting.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Front Desk Ambassador
CNOS
02.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered Emails
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
Paraeducator, Special Education
Covington Elementary School
08.2024 - 01.2025
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Interacted physically and verbally with students throughout each day.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Oversaw class of students in absence of instructor.
Pharmacy Cashier
Dakota Dunes Family Pharmacy
08.2023 - 08.2024
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Dakota Valley High School
North Sioux City 05.2022
Skills
- Guest relations
- Concierge services
- Microsoft office expertise
- Cash handling experience
- Credit and cash payments
- Team building
- Listening skills
- Hospitality service expertise
- Guest services
- Registration
Timeline
Front Desk Ambassador
CNOS
02.2025 - Current
Paraeducator, Special Education
Covington Elementary School
08.2024 - 01.2025
Pharmacy Cashier
Dakota Dunes Family Pharmacy
08.2023 - 08.2024
High School Diploma -
Dakota Valley High School