Emily Simonsen
Canton,SD
Summary
Experienced medical support assistant with a performance-focused approach seeking advancement within Sioux Falls Veterans Health Administration. Skilled in medical administration, patient care management, appointment coordination, and working within a team. Possess strong communication, technical, and analytical skills, making a valuable asset to any healthcare team.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant
Sioux Falls VA Medical Center
10.2022 - Current
- Provide medical administrative support to Care in the Community.
- Responsible for accurate appointment management and the coordination of all administrative information between all members of the team.
- Managed Veteran systems to verify and validate the accuracy and resolve problems.
- Entered appropriate information into the electronic health record.
- Evaluate and triage scheduling to meet recommendations by the clinician.
- Coordinate Veteran appointments through community vendors utilizing guidance and direction from the Veteran's care team.
- Recommended changes to existing clinic procedures base on current administrative guidelines.
- Communicated professionally with Veteran's or point of contact.
Inventory Specialist
Wilder Customs
09.2020 - Current
- Establish procedures, oversee, and reviewed physical inventories and supply reconciliations
- Validate and manage inbound/ outbound product to maintain accurate inventory count & reduce cost
- Shipping and receiving
Materials Manager
Hydrogreen
10.2019 - 11.2020
- Planning, coordinating, and executing an inventory and commodity management program
- Establish procedures, oversee, and reviewed physical inventories and supply reconciliations
- Conducted data/information analysis. Review supply/inventory processes to improve productivity
- Exercise supervisory responsibilities to include planning, assigning, and evaluating work
- Validate and manage inbound/ outbound product to maintain accurate inventory count & reduce loss/ shrinkage
- Managed expenses for all inventory, incoming and outgoing
- Managed all shipping and receiving
Department Manager: Loss Prevention, Safety
Lowe’s
11.2006 - 07.2019
- Oversee and coordinate loss prevention procedures including internal & external theft, safety & inventory management
- Monitor surveillance & investigate suspicious activity by staff/ customers related to financial transactions, inventory & safety
- Manage and oversee OSHA & corporate safety guideline compliance and adherence to safety regulations/ reports
- Validate and manage inbound/ outbound product to maintain accurate inventory count & reduce loss/ shrinkage
- Manage all safety regulations & meetings to bring awareness & create solutions to safety-oriented issues in & around store
- Investigate and resolve issues related to criminal activity or company policy violations in accordance with Federal and State laws
- Use a critical eye to examine and streamline workflows and processes within the team to increase efficiency.
Department Manager: Receiving
Lowe’s
11.2006 - 07.2019
- Conduct daily verification of incoming PO, random audits to confirm inventory is received/ in proper location
- Manage staff:
- Ensure labor force is balanced to keep freight flow smooth & to keep stocking process on schedule
- Zone recovery is done properly and completed each day
- Guide employees on their Lowe’s Blueprint for Success; confirm it is followed & completed properly
- Conduct associates’ training sessions to become Power Equipment Certified
- Collaborate with Asst. Store Mgr. & Dept. Mgrs. to create plan for new inventory placement on major resets & season changes
- Use Cybergate software to track and manage staff productivity.
- Manage Appliance Display Log.
- Communicate with recycling companies & arrange for trailer pickup
Department Manager: Windows, Walls, Paint, Home Organization
Lowe’s
11.2006 - 07.2019
- Oversee department associates to ensure they are communicating with customers, and to ensure overall productivity & efficiency
- Schedule employee staffing
- Float between departments to ensure customers’ needs are being met
- Provide assistance to customers: measuring windows, choosing colors & styles to accommodate their needs
- Order inventory, track customers’ orders & keep them up to date on status
- Train and manage associates to ensure all are properly educated on products, policies, etc.
Department Manager: PSA (Product Service Associate)
Lowe’s
11.2006 - 07.2019
- Similar tasks as PSA below, plus additional responsibilities:
- Oversee PSA’s and their execution of required tasks
- Train new PSA staff
- Organize & schedule major resets
- General management of associates to ensure productivity and efficiency
PSA (Product Service Associate)
Lowe’s
11.2006 - 07.2019
- Coordinate with Operational Mgr to organize major resets, read POG
- Execute EMS tasks from corporate to remerch bays & end caps based on Top 50 & season’s high selling items
- Inventory control- conduct cycle counts, cycle in/out addtl product, ensure products are in proper store location
- Plan and forecast to ensure we have Product Support Materials (signage, displays, etc.), and build/ assemble new displays
Cabinets CSA (Customer Service Associate)
Lowe’s
11.2006 - 07.2019
- Read customers’ blueprints
- Provide assistance to customers in measuring kitchens, determining styles & colors of cabinets to complement their homes
- Order inventory, track customers’ orders & keep them up to date on status
Windows & Walls CSA (Customer Service Associate)
Lowe’s
11.2006 - 07.2019
- Participated in opening of store including general store set-up and mass receiving
- Provide assistance to customers: measuring windows, choosing colors & styles to accommodate their needs
- Order inventory, track customers’ orders & keep them up to date on status
Kitchen Cabinets & Appliances Associate
Menards
08.2004 - 02.2006
- Sales of kitchen cabinetry and appliances
- Collaborate with customers and management to design kitchen floorplans
- Provide guidance to customers regarding cabinet colors, styles to work within their budget
- Participated in opening of East Side store
Skills
- Dedicated and motivated
- Analytical problem solver
- Customer-focused
- Strong verbal communication
- Integrity
- Effective conflict mediation
- Patient records maintenance
- Appointment scheduling
- Meticulous attention to detail
- Understanding of HIPAA standards
- Management of electronic health records
- Compassionate patient interactions
Timeline
Medical Support Assistant
Sioux Falls VA Medical Center
10.2022 - Current
Inventory Specialist
Wilder Customs
09.2020 - Current
Materials Manager
Hydrogreen
10.2019 - 11.2020
Department Manager: Loss Prevention, Safety
Lowe’s
11.2006 - 07.2019
Department Manager: Receiving
Lowe’s
11.2006 - 07.2019
Department Manager: Windows, Walls, Paint, Home Organization
Lowe’s
11.2006 - 07.2019
Department Manager: PSA (Product Service Associate)
Lowe’s
11.2006 - 07.2019
PSA (Product Service Associate)
Lowe’s
11.2006 - 07.2019
Cabinets CSA (Customer Service Associate)
Lowe’s
11.2006 - 07.2019
Windows & Walls CSA (Customer Service Associate)
Lowe’s
11.2006 - 07.2019
Kitchen Cabinets & Appliances Associate
Menards
08.2004 - 02.2006
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