Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Raczynski

Watertown

Summary

Dynamic professional with extensive experience at Kohl's Department Store, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and boosting sales through strategic planning and staff development. Adept at performance management and conflict resolution, fostering a collaborative environment that drives success.

Overview

19
19
years of professional experience

Work History

General Laborer

Dependable Sanitation & Recycling
07.2024 - Current
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Loaded and unloaded materials onto trucks and trailers.
  • Assisted drivers on routes.
  • Worked in office answering calls, communicating driver needs, providing customer service and developing spreadsheets.

Independent Merchandise Auditor

Self Employed
08.2018 - 03.2024
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Executed audit phases and entered data into accounting software for analysis.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Identified significant cost-saving opportunities through meticulous expense analysis.

Store Manager

Kohls Department Store
04.2016 - 08.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Store Manager

Kohls Department Store
09.2014 - 04.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Ensured merchandise was set to planograms and inventory levels were sufficient.

Assistant Manager of Operations

Toys R Us/Babies R Us
09.2012 - 09.2014
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Area Supervisor

Kohls Department Store
07.2006 - 09.2012
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Established clear objectives for each reporting period that aligned with company-wide goals.
  • Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
  • Harmonized efforts of different teams to ensure smooth operations during peak hours and special events.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.

Education

Associate of Applied Science - Business Administration And Management

Southeast Technical Institute
Sioux Falls, SD
05.2024

Associate of Applied Science - Marketing Management

Southeast Technical Institute
Sioux Falls, SD
05.2004

Skills

  • Attention to detail
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Performance management
  • Staff development
  • Schedule preparation
  • Conflict resolution
  • Performance evaluations
  • Budget control
  • Clear communication

Timeline

General Laborer

Dependable Sanitation & Recycling
07.2024 - Current

Independent Merchandise Auditor

Self Employed
08.2018 - 03.2024

Store Manager

Kohls Department Store
04.2016 - 08.2018

Assistant Store Manager

Kohls Department Store
09.2014 - 04.2016

Assistant Manager of Operations

Toys R Us/Babies R Us
09.2012 - 09.2014

Area Supervisor

Kohls Department Store
07.2006 - 09.2012

Associate of Applied Science - Business Administration And Management

Southeast Technical Institute

Associate of Applied Science - Marketing Management

Southeast Technical Institute

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Emily Raczynski