Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Kropuenske

Brookings

Summary

Experienced retail professional with nearly a decade of expertise in the jewelry industry. Progressed from clerical and administrative roles to store manager, demonstrating a proven ability to lead teams, deliver exceptional customer service, and drive sales in high-end retail environments. Proficient in inventory management, staff training, client relations, and day-to-day store operations. Known for reliability, attention to detail, and a passion for fostering positive customer experiences. Seeking a growth-oriented opportunity to further develop skills and build new professional relationships.

Overview

9
9
years of professional experience

Work History

Store Manager

Wink’s Fine Jewelry
01.2021 - Current
  • Managed daily operations of the jewelry store, ensuring the highest standards of customer service, sales performance, and store presentation.
  • Led, trained, and inspired a team of sales associates to consistently achieve both individual and team goals.
  • Oversaw inventory management for finished jewelry pieces and loose diamonds, ensuring optimal stock levels and accurate record-keeping.
  • Directed marketing initiatives, including in-store promotions and social media campaigns, to drive customer engagement and sales.
  • Managed and tracked outstanding bills using QuickBooks, ensuring timely and accurate financial record-keeping.

Full-Time Sales Associate

Wink’s Fine Jewelry
06.2018 - 01.2021
  • Managed social media accounts by creating engaging content and scheduling posts to enhance brand visibility and audience engagement.
  • Handled billing and point-of-sale transactions with accuracy, including invoicing and payment processing.
  • Captured and edited photos for all social media channels to enhance visual content and brand presence.
  • Prepared and provided detailed jewelry appraisals for customers.

Part-Time Sales Associate

Wink’s Fine Jewelry
03.2016 - 01.2018
  • Supported daily store operations by ensuring a clean, organized, and welcoming environment for customers and staff.
  • Managed back-of-house operations, including inventory control, organization, packaging, and restocking.
  • Worked closely with the sales team to ensure seamless store operations.

Education

Registered Jeweler Title -

American Gem Society
09-2022

Graduate Diamond Degree -

Gemological Institute of America
05-2022

Skills

  • Customer service
  • Multitasking and organization
  • Training and mentoring
  • Inventory management
  • Cash management
  • Order management
  • Staff management
  • Jewelry appraisals

Timeline

Store Manager

Wink’s Fine Jewelry
01.2021 - Current

Full-Time Sales Associate

Wink’s Fine Jewelry
06.2018 - 01.2021

Part-Time Sales Associate

Wink’s Fine Jewelry
03.2016 - 01.2018

Registered Jeweler Title -

American Gem Society

Graduate Diamond Degree -

Gemological Institute of America

Similar Profiles

CREATE PROFILE
Emily Kropuenske