Emily Hegge
Mitchell
Summary
Dynamic professional with experience as a Front Desk Receptionist at Kelly Inn and Suites, excelling in customer relations and problem resolution. Proven ability to build relationships and maintain organization while ensuring compliance with policies. Dependable team player with strong critical thinking skills, consistently delivering high-quality service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Door Dash Delivery
Self-emplyeed
07.2023 - Current
- Provided professional services and support in a dynamic work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Front Desk Receptionist
Kelly Inn and Suites
08.2018 - 10.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Factory Worker
Day Labor
01.2004 - 01.2005
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Performed quality checks on finished products to identify and address discrepancies.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected materials before assembly to verify compliance of quality control standards.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
Education
Bachelor of Science - Computer Science
Colorado Technical University
OnlineGED -
South Dakota Department of Labor
Mitchell, SD01-2000
Skills
- Organizational skills
- Critical thinking
- Problem resolution
- Good Telephone Etiquette
- Relationship building
- Leadership
- Self-Directed
- Active listening
- Dependable and responsible
- Teamwork and collaboration
- Customer relations
- Friendly, positive attitude
Timeline
Door Dash Delivery
Self-emplyeed
07.2023 - Current
Front Desk Receptionist
Kelly Inn and Suites
08.2018 - 10.2020
Factory Worker
Day Labor
01.2004 - 01.2005
Bachelor of Science - Computer Science
Colorado Technical University
GED -
South Dakota Department of Labor
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